Program Support Assistant (Surgical Care)

Full Job Description

The purpose of the position is to serve in the capacity of program support assistant to the Supervisory Management Analyst and support the day to day operations of their assigned sections as well as the Surgical Service in general.

The complexity of this service requires an assistant who can coordinate, gather information and write reports for the Supervisory Management Analyst and AO.

This will entail performing a wide-range of activities that change periodically due to a variety of factors.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/26/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

In order to qualify for this position at the GS-6 level, you must possess the following.

You may qualify based on your experience as described below: EXPERIENCE: One (1) full year of specialized experience equivalent to the next lower-grade level (GS-5) that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-6), and that is typically in or related to the position to be filled.

To be creditable, specialized experience includes: knowledge of management principles and processes as well as the ability to analyze and evaluate methods and techniques; extensive knowledge of surgery management practices and/or surgery programs, guidelines, regulations and precedents; ability to apply basic data gathering methods, such as collecting information from an array of computer programs, reports and documents; ability to organize, write and prepare clear, concise reports that describe the data collection techniques and other processes and procedures used; knowledge of graphs and other forms of graphic representation, etc.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Requirements: Work is mostly sedentary with some walking, bending, standing in completing various stages of the daily tasks and carrying of light objects such as supplies and documentation manuals and records.

There will be some lifting and transferring of baskets or boxes of supplies and records weighing more than 15 pounds.

The incumbent must have adequate eyesight and hand dexterity to allow for reading and operating a computer keyboard.

The incumbent is required to answer numerous personal/telephonic inquiries and must have adequate eyesight and hand dexterity to allow for reading and operating a computer. Major Duties:

Duties may include but are not limited to: Support of HR processes; The incumbent applies clerical and technical procedures, methods, and techniques in the collection, compilation, and/or tracking of data and statistical information in support of program operations; The incumbent maintains, gathers, and compiles records of organizational and workflow charts, keeps logs on staffing levels, i.e., vacancies and mission and function statements, program resource use and availability and serves to assist the program manager and administrative officer in the preparation of many required reports; Works independently to control and maintain office and information systems such as forms, records, mail distribution, directive or publications, and management systems.

The incumbent will apply policies and procedures to assist physicians, nursing staff, technicians, and other personnel in understanding and using the systems; Incumbent must be familiar with Microsoft Office, Computerized Patient Record System, and must have a general knowledge of computer software, including word processing, spreadsheet, database, graphic design, and management information systems.

Work Schedule: Monday - Friday, 6:30am-3:00pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (Surgical Care)/PD03794A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized