Program Support Assistant (OA)

Full Job Description

This position is located in the Department of Veterans Affairs, at the Charles George VA Medical Center in Asheville, North Carolina, under the Supply Chain Service.

The primary purpose of this position is to provide a wide variety of office automation, clerical and administrative support duties for the Chief of Supply Chain.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.

Examples of specialized experience would typically include, but are not limited to: Office Automation/Mail/Correspondence and Reports, Public Contact/Customer Service, Purchase Card Holder/Budgetary, Data Collection & Tracking Support, and Automated Data Processing (ADP) Security.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Supply Chain Management's (SCM) Program Support Assistant, provides a wide array of office support, including clerical and administrative duties for the Administrative Officer and Chief, SCM.

Responsibilities include: scheduling appointments and conferences, as well as coordinating meetings.

With SCM supporting the entire station, including all CBOC's, the PSA obtains a broad understanding of each department we serve.

Daily collaboration with all staff levels to ensure they have the support needed to perform their daily job duties providing the best patient care for all our veterans.

Partnered with ADPAC to complete staff access forms and continually provided minor troubleshooting support for equipment, system, and software issues, including submitting work orders.

Purchase Card holder to process daily request for core office supplies items for employees through the facility to ensure they have what they need to complete their daily task to serve our Veterans.

Serves as a back up Recall Coordinator to the AO of SCM. Manages the Fleet management through out SCM ensuring all vehicles are taken care of, maintained, and serviced as needed.

Ensure all manufacturer/vendor ID representatives understand and adhere to facility policies and procedures.

Responsible for all manufacturer representatives/vendors/contractors, including but not limited to conducting daily check-ins and briefing them on facility requirements and guidelines during their visit.

Major duties include, but are not limited to: Responsible for time keeping, TEMPO management, processing, coordination and liaison of Human Resources related actions, preparing correspondence, supplies procurement, referring calls and visitors, etc.

Acts as receptionist and liaison between the Service Chiefs, staff and other officials, disseminating selected information between them and responding to problems or referring to appropriate staff.

Insures all manufacturer/vendor ID representatives understand policies and procedures for the facility. Ensures confidentiality of both oral and written information to which employee has access.

Serves as a purchase card holder, responsible for purchasing all types of office supplies and equipment, including managing an annual budget of $400K for the entire facility.

Maintains good rapport and resolves issues independently with coworkers. Must use positive customer service techniques with internal and external customers.

Assigned as the alternate Facility Alert/Recall Coordinator. Performs other duties as assigned. Work Schedule: 7:00AM - 3:30 PM Monday-Friday Compressed/Flexible: Not Authorized.

Telework: This position is only approved for AD-Hoc Telework Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized.