Program Support Assistant (OA)

Full Job Description

This position is located at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Center, in the Nutrition and Food Services Department (N&FS) as the Program Support Assistant to the Administrative Officer, Nutrition & Food Service.

The primary purpose of this position to provide a wide variety of administrative, clerical, and technical support to Nutrition and Food Service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. TYPING PROFICIENCY: This position requires the skills of a qualified typist.

In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan.

Resumes longer than two pages will result in ineligibility for further consideration for the position.

USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job.

Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying.

VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less.

We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX).

We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available.

Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches.

Consider using 14-point size font for titles and 10-point for the main text in your resume.

The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Major Duties:

The incumbent in this position performs work that supports budget analysis and administration and the incumbent also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work as well as copy machine, fax machine, scanner and email.

As the Program Support Assistant, the incumbent's duties include, but are not limited to: Receives requests for information, advises when the information can be furnished, and provides it personally from files and records or follows up with staff to see that it is provided.

Performs work involving the collection, compilation, and /or tracking of data and statistical information in support of the NFS program operation.

Organizes data into Access databases or spreadsheet formats. Receives and processes documents and reports in accordance with established procedures.

Reviews documents and reports for completeness and enters pertinent information into an automated tracking system or creates spreadsheets/databases to track them.

Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents. Establishes, updates, and maintains office files and records.

Keeps/types meeting minutes, agendas and reports.

Performs office automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database, and/or graphics.

Assists other users regarding selection of applications, training on a variety of standard application packages, and selection of appropriate formats and procedures for each task.

Schedules nutrition clinic appointments, prepares appointment confirmation letters, and enters appointment data. Serves as the primary ADPAC and TMS Administrator for NFS.

Assures NFS employees are up-to-date and have met all mandatory training. Orients and trains all NFS employees on computer use.

Acts as a liaison between OI&T, and other services such as Employee Education Services.

Serves as service resource person to troubleshoot computer hardware problems, resolve software problems, and work with OI&T to upgrade computer functions.

Assists the Chief, Nutrition and Food Service and other managers in handling all Union and Human Resources correspondence and personnel management documentation.

Work Schedule: Monday-Friday 8:00am-4:30pm or 7:30am-4:00pm Position Description Title/PD#: Program Support Assistant (OA)/PD99930S Physical Requirements: The work is performed in a typical office setting, requiring the use of normal safety precautions necessary for an office environment.

The work area is adequately lighted, heated, and ventilated.