Program Support Assistant - Diagnostics

Full Job Description

This position is located at Aleda E. Lutz VAMC in Saginaw, MI. The primary purpose of this position is to provide a wide variety of programmatic, clerical, and technical support to Diagnostics Service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Experience with administrative and clerical work of an office.

Experience utilizing word processing, spreadsheets, database, and software to manage information. Experience maintaining time and leave records.

Experience performing data collection and preparing reports.

Experience with managing records and filing system You will be rated on the following Competencies for this position: Clerical Manages and Organizes Information Communications Computer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary, however some standing, walking, pushing, and reaching. Finger dexterity and hand/eye coordination required to manipulate computers and printers.

Ability to effectively communicate both verbally and in writing; ability to operate computers and other equipment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include, but are not limited to: Serves as the records management liaison and is responsible for the accountability, maintenance, and disposal of records according to VA regulations Page 2 of 6 and Joint Commission standards.

Responsible for daily maintenance of the office filing system and data control records. Receives and reviews all regulations, directives, guidance on memoranda on administrative functions.

Interprets and determines the extent to which the Department is affected. Serves as timekeeper for Radiology Services administrative personnel.

Serves as backup timekeeper for Pathology & Laboratory Service. Keeps supervisor and staff personnel are informed of any changes in leave policies or timekeeping procedures.

Receives inquiries and/or assists in resolving complaints from patients and families.

Maintains the Service Supervisors' calendars, arranges meetings including scheduling time and place, provides reports and appropriate background material to members and notifies all pertinent individuals.

Receives and screens telephone calls, visitors, and e-mails. Ensures courtesies are afforded to visitors and telephone communications.

All contacts are handled professionally, using tact and diplomacy in written composition and oral communication.

Receives all incoming mail, determining which items should be referred to the ACOS or other staff members, responding directly to routine requests and inquiries of a non-technical nature.

Other duties as assigned. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant - Diagnostics/PD921020 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized