Program Support Assistant

Full Job Description

This position is located at the Jacksonville National Cemetery in Jacksonville, Florida.

To qualify for this position, applicants must meet all specialized experience and time in grade requirements within 45 days of the closing date of this announcement, 04/15/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 45 days of the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement.

In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade.

Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Must have the ability to type at least 40 words per minute. Must possess and maintain a valid state driver's license.

You may qualify based on your experience , as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: interacting with customers and staff, maintaining a database system; tracking and logging expense items; scheduling appointments; establishing and maintaining an efficient filing and reference system for all files; using automated data processing equipment to generate a variety of reports; typing letters, memos, reports, etc.

in final form; processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; establishing priorities and setting deadlines; providing an interpretation of policies; gathering data; preparing reports, and making recommendations; develop findings, recommendations, and justifications, etc.

You will be rated on the following Competencies for this position: Communication Computer Skills Critical Thinking Interpersonal Skills Analytical Reasoning Customer Service Information Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary and performed in an office environment. Selected applicants will be required to complete an online onboarding process.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Major Duties:

This position is located at Jacksonville National Cemetery.

The primary mission of the cemetery is to meet the needs of veterans and their eligible dependents by providing dignified burials and maintaining the cemetery as a national shrine.

The incumbent serves as the program support assistant providing management and administrative support to the cemetery. The incumbent also performs cemetery representative duties.

At the GS-7 level, the incumbent exhibits expertise in data manipulation utilizing Excel; serves as a record manager or privacy manager; serves as the backup to the Budget Analyst and may prepare, monitor, manage and execute the Jacksonville NC operating budget during the absence of the Program Specialist; and performs cemetery representative duties to include scheduling.

Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation such as complaint logs, after action reports, timeliness marking graves reports (TMG), and Management and Decision Support System (MADSS).

These reports include but are not limited to: aggregation of data for the National Shrine Commitment for all sections of cemetery operations, monthly MADSS reports, weekly reports for District, daily workload reports, grave site layout, TMG, and Active Duty report.

Maintains the Adjacent Gravesite (AGS) records and updates them daily to ensure accurate records match the cemetery maps.

Assists in the planning, review, and reporting of data/statistical results of programs/project studies.

Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Performs a basic analysis of the data and generates a variety of reports.

Coordinates incoming data from a variety of sources. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry to complete and accurate.

Enters pertinent information into an automated tracking system.

Maintains automated system of program specific data to track suspense's on items such as project milestones, progress reports, funding, accomplishments, compliance strategies, etc.

Will serve as the primary records manager and as alternate privacy officer.

The incumbent with be the primary point of contact for updating Standard Operating Procedures (SOPs) for Jacksonville National Cemetery. Performs public outreach as needed.

Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends.

Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time.

Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year.

Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery.

Occasionally staff may be called back to the facility to perform emergency overtime work.

Compressed/Flexible Schedule: Not Available Telework: Not Available Remote/Virtual: This is not a virtual or remote position.

Position Description Title/PD#: Program Support Assistant/PD1584521 The full performance level of this position is GS - 07.

Relocation Expenses: Not Authorized Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12929244