Program Support Assistant

Full Job Description

The position provides support to Audiology and Speech Pathology Service Office at the Lake Nona Medical Center in Orlando, FL.

To qualify for this position at the GS-6 level, you must meet the following: Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Program Support Assistant, and that is typically in or related to the position to be filled.

Specialized experience includes performing a wide variety of clerical and administrative support duties; performing record keeping and tracking data; preparing various documents such as memorandums, reports; answering telephones and responding to questions/needs that arise; and performing timekeeping duties.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork IMPORTANT: A full year of work is considered to be 35-40 hours of work per week.

All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The purpose is sedentary. Typically, the employee sits comfortably to do the work.

However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc.

No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Responsible for receipt, processing and distribution of hearing aids and their respective supplies for Audiology patients; Manages employee computer access, menu/security assignments, and coordinates training for new applications /procedures; Assists PIV manager/sponsor; Obtains and monitors the use of services, supplies, and equipment; Responsible for the timekeeping duties for the Service; Assists with the scheduling and monitoring of purchasing/procurement transactions; Purchase card holder; Answers and screens phone calls; Manages files and records; Performs other duties as assigned Work Schedule: Monday-Friday; 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved