Program Specialist

Full Job Description

This Program Specialist position is located at the Health Resource Center (HRC) where the incumbent will develop policies, methods, and materials in support of the Contact Management Center.

Also, the incumbent will support the way people, information, and technology work together by managing documentation (printed or online) to ensure consistent, accurate, and updated information is captured and disseminated throughout the Contact Management Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/30/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education s described below: Specialized Experience: Examples of specialized experience would typically include but are not limited to: 1.

Conceives and implements new initiatives and projects to strengthen, facilitate, and integrate agency programs. 2.

Provides an initial review of specialized products to ensure that they meet approved editorial standards of objectivity, style, and manner of presentation. 3.

Applies analytical and evaluative methods and techniques to issues and/or studies concerning the efficiency and effectiveness of program operations. 4.

Plans and accomplishes special projects within prescribed timelines. 5. Reviews regulations and policies in the development of Knowledge Base (KB) scripts. 6.

Develops proposals and/or plans related to the implementation of new or modified programs or projects. 7. Researches, interprets, modifies, and develops Standard Operating Procedures (SOP's).

~OR~ Education (TRANSCRIPTS REQUIRED): Do you possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B.

or J.D., if related?

Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position ~OR~ Combination of Education and Experience (TRANSCRIPTS REQUIRED): Do you possess equivalent combination of specialized experience and completed graduate education that demonstrates the ability to perform the duties of this position, which may be substituted to meet the specialized experience requirements for GS-09 position.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The position is located at the Health Revenue Center (HRC) where the incumbent will develop policies, methods and materials in support of the Contact Management Center.

Duties may include, but are not limited to the following: Applies a structured systems analysis approach to the evaluation, design, and development of new or enhanced applications.

Manages special projects for major program issues of broad impact to the agency.

Develops new or proposed personnel policies, procedures, plans, and guidelines and makes recommendations to management on the need for new or modified policies.

Undertakes or participates in special projects, ongoing analyses, investigations, and initiatives.

Analyzes, organizes, and presents information so agents can maximize communication effectiveness and improve content and documentation usability.

Assesses written content for logic, coherence, balance, and consistency and makes adjustments for accuracy and a more effective presentation.

Reviews, writes, and updates performance plans to ensure consistency. Plans, prepares, and provides a comprehensive outline of the completed manuscript(s) to aids in the formatting of each publication.

Writes, edits and uses content management to design and develop procedures, guides, and documentation of processes.

Work Schedule: Full-time, 40 hours per week, Monday through Friday, 8 hour shift between 6:00am-6:00pm (CST). Official tour of duty will be selected based on business needs.

Position Description/PD#: Program Specialist/PD702160 Remote: This position is not authorized for Remote work. Telework: This position is not authorized for Telework.

Virtual: This position is not authorized for Virtual work. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.