Program Manager, Tax Credit Incentives

Full Job Description

The Office of Economic Development and International Trade (“OEDIT”) was created to foster a positive business climate that encourages quality economic development through the support of local and regional economic development activities throughout the State of Colorado.

A comprehensive slate of programs within OEDIT’s divisions work together to offer economic development services for all Colorado businesses – new and expanding, traditional and emerging, small and large – including retention programs to ensure continued competitiveness of Colorado’s economic base, and job training to keep Colorado’s workforce the best in the nation.

The Business Funding & Incentives (BF&I) division at OEDIT primarily supports programs overseen by the Colorado Economic Development Commission (EDC) to provide funding and performance-based incentives needed to create and retain jobs in Colorado.

The BF&I division encourages growth in businesses that will create new jobs at or above the annual average wage for their communities by providing these businesses with financial and technical assistance through more than 20 different programs.

BF&I’s support of business attraction, growth, and retention in the state, as well as unique local and regional economic development opportunities, makes Colorado a great place to do business.

Requirements

NOTE: This posting is open only to individuals on a promotional list of the listed department. The posting is for transparency purposes only to comply with the Equal Pay for Equal Work Act. Applications from individuals not on the department promotional list will not be accepted.

The following provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.

This position is focused on managing tax credit programs that incentivize economic development.

The position develops and oversees processes, customer support, and application review for a number of tax credit programs. These program applications are on a Salesforce platform.

The candidate should have strong familiarity with Salesforce or related customer relationship management software and have experience in application design and processes.

This role will collaborate with the Senior Program Manager for Tax Credit Administration to develop and implement improvements and standardized processes for a broader range of tax credit programs at OEDIT.

The Program Manager serves as a primary point person for the stakeholders including applicants, other state government partners, and public inquiries related to the tax incentives they directly oversee.

The Program Manager ensures that systems are functioning appropriately, applications are processed in a timely manner, program reporting occurs on a timely basis, and they regularly communicate program information on our website and through other channels, as well as provide customer support.

This position has overall responsibility for the entire program lifecycle and customer experience for the programs they manage.

As this role gains familiarity with OEDIT’s broader scope of tax incentives, they should work with the Senior Program Manager for Tax Credit Administration to build cross program tax credit infrastructure and identify and implement opportunities to improve and standardize policies and procedures for both applicants and staff while ensuring strict adherence to any statutory requirements.

This work will involve helping coordinate efforts to share best practices among all OEDIT staff working on tax credits, ensure similar situations and program elements are treated consistently, and establish cross-training on programs.

The Program Manager reports to the Special Projects & Rural Funding Director and works closely with the Senior Program Manager for Tax Credit Administration.

KEY DUTIES AND RESPONSIBILITIES

• Communicate with applicants and the public to provide program information and support.

• Develop, maintain, and improve the Salesforce applications and related processes.

• Develop, maintain, and improve program guides and webpages.

• Develop, evaluate and approve tax credit applications according to the relevant statutes and program manuals.

• Develop and implement any other documentation or processes related to relevant programs.

• Collaborate with partners for program execution, improvement, and evaluation. Partners include other OEDIT tax credit program staff, OEDIT’s Salesforce Administrator, History Colorado’s Architectural Services Division, Colorado Department of Revenue, Internal Partners within OEDIT, and others.

• Respond to legislative and public information requests under tight deadlines.

Qualifications

Minimum Qualifications:

An equivalent combination of 8 years post-secondary education and experience in program, policy, or project management or a related field.

Preferred Qualifications:

Experience in government or program administration with a focus on positive public outcomes.

Experience with Salesforce as a program application platform.

Experience working with tax code and generally accepted accounting practices.

Required Competencies:

Personal Integrity and Responsibility: a high level of personal responsibility for carrying out and managing program requirements, time-management skills, prioritizing deliverables under a heavy workload, and driving results for the public good with a high degree of autonomy.

Highly organized with attention to detail.

Computer Skills: This position requires intermediate to advanced computer skills. Salesforce – familiarity with CRM and grant management or program applications.

Microsoft Excel - create models, manipulate datasets, use formulas, link data, and create pivot tables.

Microsoft Word – write memos and letters, utilize a variety of formatting options, and mail-merge.

Financial literacy: Familiarity with expense reports, income statements and balance sheets, and income tax forms.

Customer service and communication: demonstrate a commitment to excellent service. Effective and diplomatic written and verbal communication. Ability to work with stakeholders with various degrees of computer literacy.

Teamwork: ability to build and maintain collaborative relationships, contribute to shared goals, and manage group dynamics effectively.

Preferred Competencies:

Adaptability: Adapt quickly to change; able to handle multiple issues and navigate resources in a calm, organized manner; open to new ideas and methods.

Critical thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative solutions; consider resources and stakeholders when forming solutions. Strong analytical aptitude.

Service orientation: passion for public service and desire to effect positive change.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task.

We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background.

We will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Additional Information

Salary Range: $65,000 - $80,000 Annually

This position is considered non-classified, which means the position is not part of the Colorado State Personnel System.

Therefore, the individual appointed to this position is considered at-will, and is not covered by the State Personnel Rules or the State Classification System.

However, this position does come with the same benefits (retirement, insurance, etc.) as every other State employee, and with the same opportunities, pride and passion that comes with working for the great State of Colorado.

Even though employment is at-will, non-classified positions have protections against discrimination and retaliation in state and federal employment laws.

“At-will” employment means that either the employee or the State may terminate the employment relationship at any time for any reason or no reason, with or without notice or cause, as long as no federal or state law is violated.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act.

The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work.

While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Benefits

The State of Colorado/Office of the Governor offers generous benefits to full-time employees including:

• Annual leave accrued at 13.33 hours per month

• Sick leave accrued at 6.66 hours a month

• 11 paid holidays per year

• Medical plans - choice of Cigna or Kaiser; several plan options (including High Deductible Health Plan with HSA); most plans offered with significant state contribution towards premium

• Dental and vision plans

• Flexible spending accounts

• State-paid life insurance policy of $50,000

• Choice of 2 retirement plans (defined contribution or defined benefit) with generous state contribution

• Optional 401(k) and 457 plans for additional retirement savings

• State-paid short-term disability coverage

• Additional optional life and disability plans

• Access to the Colorado State Employee Assistance Program

• Membership opportunity with the Credit Union of Colorado

• RTD (transit) EcoPass

• Training and professional development

To learn more about State of Colorado benefits, please visit: https://www.colorado.gov/dhr/benefits

Equity, Diversity and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

To learn more about the “State of Colorado For All”, visit our Equity, Diversity, and Inclusion website.

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator, the Director of Human Resources: jennifer.salvatore@state.co.us