Program Manager (Survivor Advocate) (Detail NTE)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Assistant Commissioner's Staff.

Location negotiable after selection to any CBP office. All eligible candidates will be referred to the Selecting Official for consideration.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

In this position, you will support the CBP mission with responsibility for development and implementation of Agency level policies, procedures, and processes for the CBP Survivor Advocate program.

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10).

Typical Duties Include: Providing for long-term support of surviving family members, including ongoing awareness of resources, assistance through cessation or cancellation of benefits, and unresolved issues which often surface months or years after the death of the CBP employee.

Coordinating with national and local Chaplaincy, Peer Support, and Honor Guard, local management, CBP Senior Leadership, and the funeral homes, churches, cemeteries, etc., as necessary to help facilitate service requests as well as attending services and introducing leadership to the survivors.

Serving as a resource to surviving family members and to CBP professionals who are affected by the short and long-term impacts caused by the death of CBP employees.

Working with Retirement and Benefits Advisory Services to assist in gathering details, points of contact, documentation, etc., and ensuring benefits are processed in the most expeditious manner possible.