PROGRAM MANAGER

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S.

Border Patrol, Tucson Sector, Policy and Compliance, Mission Readiness Operations, located in Tucson, AZ.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing, interpreting, and implementing policies or standard operating procedures (SOPs) to standardize compliance across multiple offices, programs, or field locations.

Conducting comprehensive compliance reviews or audits of programs or operations to assess adherence to Federal laws, regulations, and agency policies, and recommending corrective actions.

Interpreting and applying Federal or agency-level policy, directives, or guidance to develop local or organizational procedures that ensure compliance and operational effectiveness.

Coordinating with internal and external stakeholders (e.g., other program offices, headquarters elements, or field units) to align policies, resolve conflicts, and ensure consistent implementation of compliance standards.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/13/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Relocation expenses have been authorized for this position. See the Relocation Expenses Reimbursed section of this announcement and U.S. Border Patrol Paid Moves for additional details.

In addition, a VRP verification process has been established.

Please be informed that within 90 days after your report date, you will be requested to provide valid documentation confirming that you have established a residence closer to the new duty location.

Further information on this process will be provided to you during the selection process. This position starts at a salary of $128,162.00 (GS-14, Step 1) to $166,615.00 (GS-14, Step 10).

As a Program Manager, you will become a key member of a team of Homeland Security professionals managing a variety of agency-wide law enforcement programs.

Typical work assignments include: Leading sector efforts to support policy execution, compliance management, and program-planning.

Providing administrative expertise and guidance while performing a variety of comprehensive services related to policy and compliance.

Collaborating with other offices to identify new requirements, resolving problems, and standardizing compliance. Overseeing the coordination of new policies and compliance standards.