Program Coordinator II / Branch Manager II - 184142

Full Job Description

• Manages, directs, plans, and coordinates the activities necessary for the day-to-day office operation of a branch office. Performs and assists with audits of offices and associated entities operating under the Agency's enforcement areas.
• Monitors miscellaneous investigations ensuring department criteria and policies have been met. Holds office meetings to advise staff on new and existing DMV policies and procedures.
• Manages all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure they meet requirements and needs.
• Counsels and reprimands employees. Completes human resources requirements for subordinate personnel including EPMS ratings and time entries/request in SCEIS.
• Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly, and yearly reports.
• Guides subordinate employees on DMV policy and procedures.

Examines, accepts, prepares, enters, and prints all documents required in issuing driver licenses beginner permits, and identification cards for all classes; original, renewal, duplicate, transfers, temporary and replacement vehicle registrations, license plates, permits, and/or titles.

This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.

• Performs edits of the customer's name and address fields. Processes Motor Voter Registration requests.
• Research suspension inquiries, modifies driver record status, and clears suspensions.
• Processes International Registration plan registration credentials and issues automobile dealership licenses. Administers knowledge tests for all classes to include CDL.
• Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements by phone, email, and in-person. Greets and directs customers to appropriate areas of the office.
• Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily report and refund request documents.
• Computes vehicle sales tax and makes weight adjustments to the vehicle record file.
• Other duties as required by manager
  
  

Requirements

Minimum Requirements

• A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.

Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

• Ability to interpret and apply laws and procedures.
• Skill in planning, scheduling, directing, and reviewing work of subordinates to provide excellent customer service.
• Ability to conduct meetings, interviews, and conferences, and must have computer skills.
• The DMV Branch Manager II reports directly to the Regional Manager with limited supervision and is responsible for the day-to-day management of a single branch office. This includes management of all personnel matters, inventory, implementation of agency policy and procedures.
• Tasks are completed in a climate-controlled office setting. Exposure to warm or cold temperatures when working outside.
• May be required to travel to other locations as needed. Limited overtime may be required to meet departmental deadlines or to serve all customers.

Qualifications

Agency Preferred

• A bachelor's degree and two (2) years of related experience.

Additional Information

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.