Program Case Services Coordinator – Review, Evaluate, Direct (RED) Team

Full Job Description

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Provides administrative and related support to the assigned program in the Children, Youth and Family Services Division of the Department of Human Services (DHS). Assists with the coordination and facilitation of services to clients and families. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

• Provides administrative support and coordinates client-related services in support of assigned program.
• Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
• Coordinates, oversees, and documents client interactions and contact ensuring appropriate interaction as assigned.
• Attends and testifies in DHS case court hearings based on intervention with clients as needed.
• Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assists with the purchase of necessary items as needed.
• Participates in meetings and staffings as requested; attends training and workshops.
• Provides support to caseworkers, supervisors, and managers as needed.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of casework practices, procedures, and guidelines.
• Ability to understand and promote Family Centered Practice.
• Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts. Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation.
• Ability to work independently as appropriate.
• Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
• Ability to use standard office equipment to include computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Six months of public contact experience in human services or a related field.
  • Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.

Licenses/Certificates

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.

Additional Information

Duties are performed in an office environment, clients' homes, schools, jails, court, etc. This position may require occasional lifting, such as files, supplies, children, and car seats. May be exposed to hostile family situations and individuals; may be exposed to unsanitary and hazardous conditions. Hybrid remote work environment dependent upon Department discretion and business needs. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require evening and weekend hours. Local and non-local travel may be required.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.