Program Assistant II - Division of Child Welfare, Child Protection and Prevention Team

Full Job Description

This position is open only to Colorado state residents.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Teleworking is available on Monday, Tuesday and Friday and this team reports to 1575 Sherman Street on Wednesday’s and Thursday’s each week. This can be subject to change based on team needs or other special events that may occur

About the Division of Child Welfare:

The Child Protection and Prevention Services (CPPS) unit carries the responsibility to provide supervisory oversight of
the county departments’ child protective services programs which include intake, child abuse investigations, institutional abuse investigations, and child fatality reviews. This unit sets policies and procedures for 64 county departments of human/social services. Also, the unit provides administration of the Child Abuse Prevention and Treatment Act (CAPTA) grant and the Children’s Justice Act (CJA) grant and ensures compliance with federally required activities, programs, and reports included in CAPTA and other federally funded granted programs. Activities include the Comprehensive Addiction and Recovery Act (CARA), human trafficking of minors, and mandated citizen review panels. The unit also has the responsibility to develop and monitor processes for child/youth eligible for prevention services and provides supervisory oversight of county-level development of services to prevent penetration into the child welfare system specific to services that reduce the likelihood of out-of-home placement. The unit works closely with other prevention programs to align prevention services.

Requirements

Purpose Position:This position provides program and administrative support to the Child Protection and Prevention and Youth Services Unit staff and Managers.

This position leads, manages and coordinates the day-to-day DCW Complaint Process.

This position provides other Division of Child Welfare/Office of Children Youth and Family programs, and administrative assistance duties as assigned Job Duties:

Child Protection and Prevention Units/Division/Office General Support -

• Provide administrative support for 15 Child Prevention and Protection Unit staff including the Unit Manager.

• Interpret and/or explain program specific policies, processes, and other guidelines.

• Coordinate procurement related activities, processes and policies, including purchase orders, payment vouchers, etc.

• Create, revise and implement unit policies related to workflow, coverage, correspondence and timeliness . Organize and establish work processes to provide support to management.

• Manage unit P-card.

DCW Complaints and Processing-

• Lead, manage and coordinate the day-to-day DCW Complaint Process.
• Develop and maintain complaint tracking process
• Evaluate the efficiency of the established processes
• Design and update process for Complaint Process
• Record complaints daily
• Ensure that complaint records are always up to date and saved digitally
• ·Analyze data related to the complaint process
• Gather data from complaint tracking sheet
• Report on the number and type of complaints
• Prepare Data Summary
• ·Collaboration with Division Deputy Director, County Intermediary Administrator, County Intermediaries, CPP Unit Manager County and County Staff to identify process improvement opportunities
• Ensure the successful implementation of the complaint processes

Child Protection and Prevention Unit Support -

• Child Protection and Prevention Unit Support for the Child Protection Task Group
• Differential Response Leadership Council; Substance Use Disorder and Substance Exposed Newborn
• Human Trafficking Task Group; Children’s Justice Act Task Group
• Child Welfare Prevention Task Group (CWPTG);
• Core Services Program

Other Duties as Assigned-

• Performs other duties as assigned to support department and division objectives.
• Other Division of Child Welfare program and administrative assistant duties as assigned.
• Provide backup assistance to other support staff when they are out of the office when requested.

Qualifications

Important Note: Please review your application to ensure completion.

For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.

Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry.

Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented.

It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

Part-time experience will be pro-rated. *Please note: RESUMES will not be accepted in lieu of a complete application. Applications with no work history will be failed for being incomplete.

Experience Only:

Five (5) years of relevant experience in an occupation related to the work assigned to this position

Or

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years

Preferred Qualifications:

• Experience in working in the Colorado Child Welfare system.
• Strong verbal and written communication skills.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and explain why the prior termination or resignation should not disqualify the applicant from the current position.

Absent extraordinary circumstances, prior disciplinary termination, or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

How to Apply

Toll Free Applicant Technical Support

The Assessment Process

For additional recruiting questions, please contact brennon.watts@state.co.us

Please Note: As part of the Comparative analysis process, candidates who meet the minimum qualifications will be required to take and pass on online skills assessment test. Notifications, as well as instructions will be sent via email, so applicants are encouraged to continually check for emails.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~