Program and Projects Coordinator

Full Job Description

Why join Contra Costa County?

Contra Costa County provides an array of services to its residents and is seeking dedicated individuals with a passion for public service. We pride ourselves on improving the quality of life for our residents. You can be a part of this mission by joining us in overseeing the work of a team.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency.

The department is committed to hiring candidates who share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are currently seeking to fill two (2) Program and Projects Coordinator vacancies within the Employment and Human Services Department; however, the eligible list established from this recruitment may also be used to fill other county-wide vacancies as they arise.

We are looking for someone who:

• Has demonstrated experience in program and project management, including supervising staff or overseeing initiatives that involve monitoring performance, ensuring compliance, and implementing quality assurance and improvement practices.
• Has the ability to analyze quantitative and qualitative data to inform program development, planning, and training.
• Is skilled in building and maintaining effective relationships with diverse stakeholders, including internal staff, external partners, and community organizations, to ensure successful collaboration.
• Has experience in providing technical assistance or supporting capacity-building efforts to strengthen program outcomes and organizational practices.
• Takes initiative to identify and address program or project challenges, proactively resolving issues and mitigating risks to achieve goals.
• Communicates effectively both orally and in writing, including presentations, reports, meeting facilitation, and training delivery.
• Is detail-oriented, follows through on tasks until completion, and effectively monitors and tracks progress toward objectives.
• Is open to exploring innovative practices and engaging with communities to inform policies and programs that support service improvement and equity.
• Thrives in both independent and team-oriented work environments, effectively coordinating across multiple teams or stakeholders to deliver results.

What you will typically be responsible for:

• Monitoring contract compliance, service quality, and tracking performance outcomes of service providers.
• Assisting with the development of reports, quality assurance processes, and customized plans for capacity-building, such as trainings and technical assistance.
• Coordinating and collaborating with internal and external partners to enhance service delivery.
• Assisting in the development and revision of administrative policies, protocols, and procedures impacting service providers or collaborative partnerships.
• Conducting program assessments and site visits to ensure alignment with program goals and fidelity.
• Monitoring and reporting on service performance using data systems and software platforms.
• Maintaining ongoing communication with internal staff, external service providers, and key stakeholders.
• Representing the department at partner events, meetings, and community engagements.
• Providing administrative support and staffing assistance for advisory or collaborative groups as needed.

A few reasons you might love this job:

• You will be part of a great team atmosphere and supportive working environment.
• You will have many opportunities for growth and advancement through professional development in areas like equity, community capacity-building, and innovative service delivery.
• You will have the ability to engage with diverse stakeholders and the broader community to improve public safety, support youth and families, and foster inclusivity.
• You will be part of the solution by making positive contributions toward equitable and trauma-informed initiatives that promote systemic change and improve outcomes for individuals, families, and communities.
• You will help establish and implement cutting-edge programs that build capacity and create meaningful, lasting impact.

A few challenges you might face on the job:

• You will juggle multiple tasks with varying deadlines, which will be common in this role. Strong organizational, prioritization, and time management skills will be essential for success.
• You will need to maintain high accuracy, clarity, and attention to detail in documents and reports, which may be publicly accessible and represent the department.
• You will balance competing priorities while staying committed to established deadlines and measurable program goals.
• You may engage with stakeholders who may be non-responsive, unwilling to collaborate, or have conflicting interests.
• You will navigate evolving priorities and responsibilities in a dynamic environment where external factors may shift focus and expectations.

Competencies Required:

• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• Using Technology: Working with electronic hardware and software applications.
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment.
• Adaptability: Responding positively to change and modifying behavior as the situation requires.
• Attention to Detail: Focusing on the details of work content, work steps, and final work products.
• Teamwork: Collaborating with others to achieve shared goals.
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives.
• Oral Communication: Engaging effectively in dialogue.
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims.
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations.

To read the complete job description, please visit our website, www.cccounty.us/hr

The eligible list established from this recruitment may remain in effect for six (6) months.

Qualifications

License Required: Possession of a valid California Motor Vehicle Operator’s License may be required based on assignment. If applicable, out of State valid Motor Vehicle Operator’s License will be accepted during the application process.

Education: Possession of a Bachelor's degree from an accredited college or university with a major closely aligned to the program area or assignment.

Experience: Five (5) years of full-time (or its equivalent) experience in program or project management with operational responsibility for timeline, budget and scope; which must have included one (1) year of lead or supervisory experience.

Substitution for Education: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. No substitution may be allowed for the required lead or supervisory experience.

• Experience working with complex state, federal, and county funding streams, grants, and program administration
• Experience with nonprofit funding and budgeting
• Familiarity with County contracts system and standards of contract compliance
• Experience with non-profit organizations and county agencies serving vulnerable populations

Additional Information

1. Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Multiple-Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will measure candidates' competencies as they relate to the Program and Projects Coordinator classification. (Weighted 100%).
3. Departmental Hiring Interview