Program Analyst- Primary Care

Full Job Description

This position is located in the Primary Care Service Line at the Ralph H Johnson VA Medical Center, North Charleston, SC.

The incumbent serves as the main point of contact for coordinating the business processes and data analyst functions.

A primary function of this position is to ensure the business process is in place to support the implementation of new and updated information technology systems that support the Primary Care Service Line.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: An extensive knowledge of Veterans Integrated Systems Technology/Architecture (VistA) packages, VSSC, and Pyramid Analytics that support the business processes is needed to ensure the success integration.

The position requires the ability to retrieve, track and trend information needed for reporting.

Incumbent must possess a high degree of knowledge of Primary Care software and so that incumbent can create entry transactions on simple data needs, but be sophisticated enough to provide reports about any of the critical elements contained in the Primary Care performance measures throughout the Medical Center.

Ability to work with a variety of stakeholders and coordinate data requests, maintain deadlines, and ensure appropriate communication is prepared for leadership.

Knowledge of information security principles and methods.

Knowledge of appropriate VA policies, VA directives, operating procedures, information flow and of prevailing automated practices in government agencies and the private sector sufficient to ensure applications are consistent with the current and planned infrastructure and data environments currently used at the supported VAMC.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The Data Analyst provides the vehicles to capture outpatient and related workload for Veterans Equitable Resource Allocation (VERA), MCA, and Financial Revenue Management for purposes to schedule patients, and to monitor clinic performance.

Clinic profile set up ensures the clinic structure allows the scheduling of patients, direct workload capture, accurate access wait times, direct insurance, and co-pay billing; direct MCA costing, and track facility and provider performance against national, VISN and local measures.

The incumbent is the point of contact for OI&T for information technology initiative for hardware and software needs for the Primary Care Service Line.

The position is responsible for assisting with the preparation and implementation of the business contingency plans for system failure specifically addressing manual system backup plans addressing how day to day business will be conducted for long and short-term outages.

Collects physical and data security needs for the service areas.

Duties include, but may not be limited to the following: Serving as the business oversight for a variety of software programs integral to the overall administration and operations of the Primary Care Service Line.

Researching and analyzing problems, issues, or program requirements as related to Primary Care through the use of various Primary Care data sets and their effect of measures tracked and trended at the medical center.

Coordinating with the responsible office(s) for medical center workload to ensure the accuracy of data in VISTA. Ensures the accuracy of Primary Care related reports.

Participates in the establishment of administrative qualitative standards; the object of which is intended to improve programs, facilities, and operations.

Tracks credentialing and privilege requirements and maintains those for the clinical staff in Primary Care.

Serves as primary oversight for several provider related programs including PPROPS, MPR, P4P, EDRP, RRR and others supporting provider staffing.

Serves as backup administrative support to the PCMM Coordinator. Serves as TMS Administrator. Serves as Timekeeper. Serves as primary administrative support to both Service Line and CBOC Leadership.

Performs other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst- Primary Care/PD078370 Relocation/Recruitment Incentives: Not Authorized