Program Analyst- Primary Care

Full Job Description

This position is located in the Primary Care Service Line at the Ralph H Johnson VA Medical Center, North Charleston, SC.

The incumbent serves as the main point of contact for coordinating the business processes and data analyst functions.

A primary function of this position is to ensure the business process is in place to support the implementation of new and updated information technology systems that support the Primary Care Service Line.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).

Education: Eligible candidates must meet possess a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE).

A doctoral degree in social work may not be substituted for the master's degree in social work.

Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level.

Exception: This exception only applies at the entry grade level (GS-9).

VHA may waive the licensure or certification requirement for persons who are otherwise qualified, pending completion of state prerequisites for licensure/certification examinations for a period not to exceed three years from the date of employment.

Grandfathering Provision: All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure or certification that are part of the basic requirements of the occupation.

Such employees in an occupation that requires a licensure or certification, may be reassigned, promoted up to and including the full performance (journey) level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions.

Physical Requirements: The work is primarily sedentary. It may require some lifting (10-20 lbs.) occasionally.

Reaching above shoulder; Frequent keyboarding (4-7 hours per day); Sitting (4-7 hours per day); Walking up to 6 hours per day); Standing (up to 8 hours per day); Infrequent climbing/descending of stairs; Some bending; Ability for rapid mental and muscular coordination simultaneously.

GS-09 Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met: Experience, Education, and Licensure: None beyond the basic requirements.

Demonstrated Knowledge, Skills, and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate all of the following KSAs: Researching technical processing guidelines.

Pull reports containing calculations of means, modes, standard deviations, or similar statistical measures to conduct analysis in productivity, outliers and data integrity issues.

Prepare and deliver briefings or education training to mangers on study findings and recommendations.

Skilled in applying qualitative and quantitative analytical and evaluation techniques to solve problems affecting individual CBOCs to solve problems or issues that are often complex and may be controversial or ambiguous.

Ability to establish and maintain effective working relationships and communicate with veterans, staff, and representatives of community agencies.

Knowledge of guidelines, methods, structures, processes, and techniques used in performance of management analysis in order to perform independent statistical surveys and evaluations, which will promote effective and efficient resource utilization.

Knowledge and skills to communicate effectively with a wide variety of professional and non­professional individuals to facilitate a liaison between services, a smooth and efficient workflow, resolution of problems, and promote good relationships.

Knowledge of various software applications and databases to develop reports and manage data.

Knowledge of the theory and principles of management and organization, including administrative practices and procedures common to organizations, such as those pertaining to areas of responsibility, channels of communication, delegation of authority, routing of correspondence, filing systems, and storage of files and records.

References: VA Qualifications Standards - Office of the Chief Human Capital Officer (OCHCO) Major Duties:

The Data Analyst provides the vehicles to capture outpatient and related workload for Veterans Equitable Resource Allocation (VERA), MCA, and Financial Revenue Management for purposes to schedule patients, and to monitor clinic performance.

Clinic profile set up ensures the clinic structure allows the scheduling of patients, direct workload capture, accurate access wait times, direct insurance, and co-pay billing; direct MCA costing, and track facility and provider performance against national, VISN and local measures.

Duties include, but may not be limited to the following: Serving as the business oversight for a variety of software programs integral to the overall administration and operations of the Primary Care Service Line.

Researching and analyzing problems, issues, or program requirements as related to Primary Care through the use of various Primary Care data sets and their effect of measures tracked and trended at the medical center.

Coordinating with the responsible office(s) for medical center workload to ensure the accuracy of data in VISTA. Ensures the accuracy of Primary Care related reports.

Participates in the establishment of administrative qualitative standards; the object of which is intended to improve programs, facilities, and operations.

Tracks credentialing and privilege requirements and maintains those for the clinical staff in Primary Care.

Serves as primary oversight for several provider related programs including PPROPS, MPR, P4P, EDRP, RRR and others supporting provider staffing.

Serves as backup administrative support to the PCMM Coordinator. Serves as TMS Administrator. Serves as Timekeeper. Serves as primary administrative support to both Service Line and CBOC Leadership.

Performs other duties as assigned.

Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Ad-Hoc Position Description/PD#: Program Analyst- Primary Care/PD078370 Relocation/Recruitment Incentives: Not Authorized