Program Analyst (Data Analyst)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Accountability, Analysis Integration Division, located in one of the following locations: Washington, DC Indianapolis, IN Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Performing advanced quantitative and qualitative analysis of complex operational and resource data, ensuring data quality to inform agency decisions.

Conducting comprehensive studies, evaluating findings, and formulating actionable recommendations to enhance program effectiveness.

Planning and implementing data analytics projects, including determining data source feasibility and selecting appropriate methodologies.

Developing and maintaining automated models, dashboards, and graphics for monitoring and data-driven decision-making.

Preparing clear analytical reports, memorandums, and technical documents to communicate findings and provide technical advice.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/26/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Joining Customs & Border Protection (CBP), Office of Accountability, Analysis Integration Division, will allow you to utilize your expertise in providing analytics expertise to program offices and offices across CBP.

This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10).

Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by serving as an expert analyst on current analytical tools and techniques, advising on analytical challenges, and improving analytics within CBP.

In this Program Analyst position you will become a key team member of Homeland Security professionals involved in planning, developing, monitoring, and coordinating data analytics projects relating to high visibility cross-component issues to resolve critical policy, and resourcing issues; analyzing agency administrative mission-orientated programs; and recommending and applying new hypotheses and concepts to improve effectiveness and efficiency of operations.

Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

Typical work assignments include: Applying data management and analysis techniques to study, gather, interpret, develop and report on CBP operational, policy, and resource data.

Developing forecasting and cost-benefit models for budget planning purposes. Conducting analytics projects, which include preparing requirements and developing new or modifying existing processes.

Providing technical advice to agency management officials and develops plans for agency programs, operations, objective, policies and procedures.

Implementing and coordinating development of dashboards such as Resource Performance Tool (RPT) within the Analysis Integration Division (AID) for use throughout CBP.