Program Analyst

Full Job Description

The incumbent serves as the Program Analyst within the Health Administration Service (HAS at the Richard L. Roudebush V AMC in Indianapolis, IN - a Level lA Complexity Facility.

The incumbent will have responsibility for coordinating administrative functions for support staff in various clinics and clinical support areas.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS 7 grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Qualifications requirements for GS 9: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to has knowledge of, and skill in applying, standardized principles, practices, and procedures of clinic profile management, and program management.

Comprehensive working knowledge of applicable public laws VA regulations and national, VISN and facility directives, legal decisions and state laws dealing with care, policies, procedures, and precedents regarding scheduling, clinic profiles, ambulatory data capture, workload, billing, DSS(MCA) identifiers and ACA principles.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have completed a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education or a J.D., related to the work of the position.

One year of graduate education is 18 semester hours or the number determined by the school attended to represent one year of full-time study. (Transcripts must be submitted).

OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience and education beyond the first year of graduate level education. (Transcripts must be submitted).

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Major Duties:

The incumbent utilizes quantitative and qualitative analysis and evaluation techniques to advise HAS Leadership on the effectiveness of work methods and procedures, information and documentation systems, and similar functions of management in order to ensure short-range and long-range strategic initiatives, performance measures and monitors are met relating to clinic wait times, clinic flow, care coordination, provider continuity, appointment availability, consult management, electronic wait lists, and all other aspects of clinic operations.

The incumbent provides administrative support to the MSA Float Pool by managing the LEAF requests for MSA Float Pool coverage.

The incumbent ensures staff assigned to the requested location have been trained and are suitable to provide coverage for the clinical location.

The incumbent receives, tracks, and completes LEAF requests for MSA Float Pool assistance, creates and maintains weekly schedules for all MSAs assigned to the MSA Float Pool, and collaborates with the MSA Float Pool Supervisory MSAs to coordinate coverage and execution of the schedule.

The incumbent assists in the oversight of HAS Call Centers and Telephone Operators, including the assurance that all patient care calls into RLRVAMC meet all the local and national standards of performance.

The incumbent manages the HAS Patient Advocacy Tracking System - Replacement (PATS-R) program.

He/she is responsible for providing service recovery to upset Veterans, tracking compliments received by the service, and completing case responses in the PATS-R system.

The incumbent manages the HAS Joint Patient Safety Reporting (JPSR) program.

He/she is responsible for investigating patient safety issues, collaborating with the supervisor of the area, formulating a response and notating in the JPSR system.

Work Schedule: Monday-Friday, Dayshift Hours Compressed/Flexible: Not Available Telework: Ad hoc Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/PD931190 Relocation/Recruitment Incentives: Incentives are not authorized for this vacancy Physical Requirements: The work is normally sedentary but requires flexibility as to travel.