Program Analyst

Full Job Description

The Program Analyst works in Quality & Patient Safety Service Line at Tucson Veterans Affairs Medical Center.

The position applies analytical and evaluative techniques to the identification, consideration and resolution of issues or problems in order to improve effectiveness of programs central to mission of Quality, Safety, Value Service or quality improvement.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of a clinical program; experience planning, organizing, and developing studies or projects, making recommendations on operating programs and negotiating with others to accept and implement recommendations; and experience evaluating and making recommendations regarding health care delivery systems.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D.

or equivalent doctoral degree OR three full years of progressively higher-level graduate education leading to such a degree that is related to this position OR LL.M., if related.

NOTE: Your education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one year of full-time study; if that number cannot be obtained from the transcript, 18 semester hours will be considered as one full academic year of graduate study.

A copy of your transcript is required at the time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond the first year. Only graduate level beyond the first year is qualifying for a combination rating.

(TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Data Management Manages and Organizes Information Project Management Research Team Building Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Develops data capture and reporting procedures to track progress of quality program management initiatives.

Identifies indicators, progress measures, objectives and emphasis areas for the attention of managers and staff.

Develops reporting procedures, sampling techniques, and measurements at various points in the improvement process to identify problem areas or inherent weaknesses in performance processes and procedures.

Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls.

Performs in depth analyses of stable work processes or service delivery practices to identify reasonable and efficient quality measurements tailored to quality activities.

Monitors quality program implementation and indicators designed to verify adherence to quality plans and requirements.

Investigates and analyzes adverse quality trends or conditions and initiates corrective action Consults with quality experts to examine and analyze usual or problem situations indicated by changes in program quality indicators.

performs in-depth research, analyzes operating contingencies and special situations. Assists managers and staff in developing process solutions.

Designs systems to oversee discussion content of meeting minutes and develops processes to ensure committees communicate with each other.

Develops processes to ensure completion of action items identified in key organization committees.

Designs studies, training programs and organizational strategies for identifying opportunities to improve customer service and process quality.

Analyzes key steps in quality practices to identify potential for significant quality process improvement. Assists managers and quality experts to develop realistic quality improvement plans.

Work Schedule: Monday to Friday, 8:00AM - 4:30PM Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD12811O Permanent Change of Station (PCS): Not Authorized