Product Manager - Non-Merit

Full Job Description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.

You can attach your resume, transcript(s), or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

DEFINITION OF RESPONSIBILITY:

Under general supervision, the IT Product Manager leads the planning, delivery, and ongoing management of enterprise technology products that enable agency operations and public services.

This role acts as the key bridge between business stakeholders and technical teams, ensuring solutions align with organizational priorities, user needs, and regulatory requirements.

The Product Manager is responsible for setting product direction, overseeing the full product lifecycle, and delivering scalable, secure, and high-quality solutions

EXAMPLES OF ESSENTIAL DUTIES:

• Subject Matter Expert on IT solutions and capabilities in assigned program scope
• Responsible for all program oversight, including planning, directing, and vendor management
• Attends and participates in meetings with Customer Relationship Managers and OIT leadership to understand business goals and solutions needs, including the development and refinement of business requirements.
• Develops Productlevelvision,strategy, governance ,approach, and implementation plans required to achieve necessary outcomes.
• Facilitates the creation of business cases, program roadmaps, and program governance structures to support Project Managers.
• Identifies, tracks and manages Product level risks and issues. Serves as escalation point to resolve product issues, remove roadblocks, formulate contingency plans and communicate status
• Ensures the sequencing of projects is appropriate at the Product level.
• Functions as central point of Product communication and status for stakeholders and OIT management.
• Communications are professional, timely, and clear and present the correct level of information based on audience.
• Ensure solutions meet security, compliance, and governance standards
• Participate in procurement activities including requirements development, vendor evaluation, and contract support
• Contribute to IT governance processes, including architecture review and intake committees
• Develop user documentation, training materials, and communication plans
• Support incident management and issue resolution as needed
• Accountable for adherence to established delivery standards and industry best practices to ensure successful project delivery leads to the overall program goals being achieved.

Note: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Education, Training, and Experience:

Experience:

Graduation from an accredited college or university with a bachelor's degree in business administration, Information Technology, Information Systems Management, Computer Science or a related field

plus

at least four years’ experience in systems analysis, product management, application development, business system requirements or information technology. Experience managing operations or product management across diverse functional areas and technology platforms.

Preferred Experience

• 2-4 years product/application administration experience.
• 3 years of product management experience across multiple IT projects.

Training:

Knowledge, Skills, and Abilities (Entry-level):

Knowledge, Skills, and Abilities (Full Performance):

• Experience managing enterprise applications with a focus on product delivery, stakeholder engagement, and continuous improvement.
• Knowledge of product management principles, Agile or hybrid delivery methodologies, and system lifecycle management.
• Experience with stakeholder engagement and cross-functional team coordination.
• Strong ability to translate business needs into technical requirements and actionable plans.
• Oversee implementation and support of enterprise applications (e.g., CRM, ERP, permitting, or case management systems).
• Ensure solutions meet security, compliance, and governance standards.
• Coordinate testing, release management, and change control activities.
• Proven analytical and problem-solving skills.
• Excellent communication & presentation skills, verbal and written, as well as the ability to communicate complex ideas to non-technical personnel.
• Strong organization and time management skills: Operates independently with minimal guidance.
• Excellent interpersonal skills and the ability to work with people from all levels of an organization.
• Familiarity with data reporting and performance metrics.
• Ability to build relationships with and influence other functional areas.
• Ability to manage multiple priorities in a dynamic, service-oriented environment.
• Proficient in Microsoft Excel, Microsoft Team Foundation Server, Microsoft Project, and Microsoft Visio.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Product Manager - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Additional Information

Physical and Environmental Conditions:

Works an average scheduled workweek of 34 hours, Monday through Friday.

• Work is performed in a standard office or hybrid environment.
• May require occasional after-hours support for system releases or critical issues.
• Position may be designated as essential during emergency operations.

Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.