Probation Support Technician

Full Job Description

Probation Support Technicians provide entry-level technical and administrative support to probation officers in areas including assisting with conducting investigations, compiling criminal histories, coordinating with collateral agencies, and performing similar duties under the guidance of a probation officer.

The Probation Support Technician(s) may be placed in either the Presentence or Supervision division.

For CL-23 classification level: Possess high school diploma or equivalent and two years of general experience. For CL-24 and CL-25 classification levels: Possess one year of specialized experience.

GENERAL EXPERIENCE: Progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.

Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience.

SPECIALIZED EXPERIENCE: Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry, or report generation.

Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or human resources/payroll operations.

PREFERRED EDUCATION AND EXPERIENCE: A bachelor's degree in criminal justice, social work, psychology, or another related field from an accredited college or university.

Having more than two years of general experience and/or having more than one year of specialized experience.

Possession of general knowledge of the criminal justice system and probation/parole processes and procedures, and experience working in a federal government or federal court environment.

Experience with Windows, Microsoft Word, and WordPerfect.

PERSONAL CHARACTERISTICS AND SKILLS: Demonstrating sound ethics and judgment; maintaining a professional demeanor and presence; possessing effective verbal and written communication skills; having the ability to work with a wide variety of people with diverse backgrounds; having the ability to handle multiple demands in a fast paced work environment; having the ability to compile information within established time frames and follow detailed instructions accurately; and having the ability to adapt to change.

Major Duties:

• Assists probation officers and officer assistants in both the presentence investigations and supervision disciplines in managing their caseloads by performing any or all of the following tasks: conducts case file reviews; advises officers and officer assistants of matters needing their attention, such as compiling criminal histories/profiles from a variety of sources; makes chronological entries in supervision case records; conducts records research and retrieval by contacting other agencies by phone or mail to obtain needed documentation for officers and officer assistants; running record checks through local and national databases and files; sets up new supervision case records and performs various file management tasks; assists officers and officer assistants in responding to collateral requests for information; assembles/processes information to the Sentencing Commission; and keeps various logs and records.