PRIVATIZED HOUSING RESIDENT ADVOCATE

Full Job Description

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The primary purpose of this position is: To serve as the Privatized Military Housing Resident Advocate for the Installation Vice Wing Commander (CV).

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11 or equivalent in other pay systems.

Examples of specialized experience includes utilizing knowledge of pertinent privatized housing laws, regulations, policies and precedents that affect the advocacy program.

Plan, schedule, conduct and facilitate projects and studies to evaluate and recommend ways to improve the productivity of work operations associated with privatized housing.

Skill in conducting interviews to establish the nature and extent of complaint, to develop a proposed plan, and to determine appropriate referral services/options in the solution.

Knowledge of automation programs (spreadsheet, graphics and database) sufficient to produce accurate and detailed reports about resident support requirements and ability to manage various statistics for use by installation and/or Air Force leaders.

Gather, synthesize, and distribute accurate and timely information pertaining to privatized housing and resource agencies to housing residents and their families who lease privatized housing.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of effective privatized housing principles, techniques and tools required to review, evaluate and make recommendations for resolving complex housing issues to include knowledge of how facility maintenance is coordinated, what constitutes a true facility maintenance emergency and timelines required for particular issues to be resolved.

Knowledge to apply qualitative and quantitative skills in resolution of issues and concerns identified by housing resident members and their dependents who lease privatized family housing.

Knowledge of command organizational structure and its supporting elements and programs, missions, policies, goals and philosophies to include knowledge of process to assess tenant complaints regarding maintenance response times and adequate completion of maintenance requests that meet the installation goals.

Knowledge of process improvement techniques such as benchmarking, metric/statistical analysis and data analysis to project future trends.

Skill to develop innovative and feasible solutions to complex issues in which the boundaries are broad and difficult to determine in advance.

Skill in applying analytical and evaluative methods and techniques to a broad range of functional areas related to privatized housing.

Ability to accommodate and resolve diverse and often conflicting opinions to make responsive decisions and select a course of action in a fast-paced environment.

Ability to communicate effectively, both orally and in writing.

Ability to conduct briefings and workshops; ability to create effective marketing materials and to present information to senior leadership.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Actively advocates for military members and their families residing in Privatized Housing who are seeking solutions to complex housing-related issues, concerns and unresolved needs.

Tracks and analyzes complex resident concerns to identify recurring issues and trends, to increase the efficiency and effectiveness of the resident advocacy program, and to evaluate the impact to the Installation Commander's goals and future plans regarding the privatized housing program.

Represents the Installation Wing Commander across a variety of installation and functional area organizations to include the Resident Council.