Player Relations Analyst - Departmental Analyst 9-P11

Full Job Description

The Michigan State Lottery is looking for a dependable, honest, motivated, and hardworking individual with a positive attitude and strong ethical standards to join our team!

The Michigan State Lottery was established under the authority of Public Act 239 of 1972 to generate funds to support Michigan’s public-school system and generates revenue through the sale of Lottery tickets at retail locations and over the internet.

Profits from lottery revenue are used to supplement state education programs.

This position serves as the primary contact for promotional tickets, drawings, and awarding promotional prizes to winners including the coordination of promotional ticket distributions, drawings and awarding prizes to winners. This position will propose and develop policies, procedures and directives, oversee fulfillment of monthly promotional ticket allotment and statewide consultation and guidance to winners. This position serves as point of contact in the review of various public-facing Lottery communications providing feedback, making recommendations, to ensure compliance with organizational needs, policies, procedures and Lottery directives. This position is responsible for maintaining and updating databases tracking Lottery prize claims of $99,999 or more, as well as unclaimed prizes, and promotional tickets, and provides consultation and guidance to player inquiries ensuring accuracy and timely resolution.

Position Description


The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

The Michigan State Lottery is proud to be a Michigan Veteran's Affairs Agency Gold Level Veteran Friendly Employer.

Requirements

Education
Possession of a bachelor's degree in any major.

Additional Information

To be considered for this position, you must submit to the following initial background check requirement(s). In accordance with Civil Service Regulation 2.07, you may be sanctioned from applying to positions with the State of Michigan, permanently or up to (3) three years, should you fail to pass/submit to the pre-employment drug test. Under Civil Service Regulation 3.06, you may be sanctioned from applying to positions with the State of Michigan, if you make any false statements or omissions of a material fact during the selection process. Civil Service Rule 2-7 requires that all persons who are not currently state employees submit to and pass a pre-employment drug test. This urine sample test must be administered within 24 hours, or your offer may be rescinded. An applicant must remain at the testing site until the testing process is completed and permitted up to 3 hours to provide a sufficient specimen. It is considered a refusal to test if an applicant fails to provide a sufficient amount of urine for a drug test within the allowed time. Positions within the Bureau of State Lottery will require a criminal history background check.