Peer Recovery Team Lead (Peer Recovery Specialist IV)

Full Job Description

Requirements

• Conduct routine supervision and coaching for direct reports.

• Performance management and evaluation

• Develop and maintain a daily schedule of services and activities and coordinate the scheduling of employees.

• Oversee and manage the day-to-day operations of the unit.

• Provide input and develop program policies and procedures.

• Role model recovery by maintaining personal recovery, consistent self-care, and utilizing coping skills.

• Conducts outreach to individuals in the city of Norfolk; attempts to develop relationships with persons experiencing mental illness, substance use challenges, and homelessness; discuss goals and needs and identifies natural supports and resources that may be helpful to the individual; contacts consumers face-to-face through contact, site visits, and office visits, virtual visits, or in another community setting.

• Assists individuals in building meaningful social ties within the community.

• Links to services, resources, and supports as identified, including linking to psychiatric treatment, housing, entitlements, medical care, food, skill training, etc.

• Assists the individual directly, which may include transportation, for the purpose of obtaining needed resources; advocates for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.

Coordinates services and service planning with other providers within Norfolk Community Service Board and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation as necessary from other providers to ensure continuity of care.

May perform administrative duties.

• Ensure self-determination of the individual by meeting them where they are at, providing multiple pathways to treatment and recovery, providing education, and advocating on the behalf of the individual when requested.

• Facilitates groups to provide recovery and wellness education as well as opportunities to socialize in a meaningful way with others who may have shared experiences, challenges, and solutions.

• Provides peer support services within NCSB Peer Recovery Drop-in Center.

• Maintains the Norfolk Warm Line as needed to provide support and resources to those in the community.

• Attend outreach events to advocate on a community level and provide information to those outside of the NCSB.

• Provides practical guidance and education to guide the individual in problem-solving strategies and to develop a supportive therapeutic relationship; encourages compliance with treatment, discusses relapse prevention strategies, stress management, etc.; works to resolve critical situations; links to emergency services as needed.

• Maintains chart documentation that follows agency guidelines and state regulations; ensures that documentation substantiates billing by completing documentation and submitting filing within specified time frames of providing the service; completes an accurate record of direct and consumer related service provided daily; documents within the role of a peer support specialist.

• Comply with regulations for HIPAA, mandated reporting of abuse and neglect, consumer confidentiality, and other consumer rights; maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload.

• Attend agency staff meetings, case review meetings, supervisory meetings, and training as required.

• Performs related work as assigned.

Qualifications

High School Diploma or GED.

Two years of experience working with consumers with mental health and substance use challenges. Personal Recovery Plan in self-demonstrated recovery.

Additional Information

• Valid driver’s license.

• Completion of the DBHDS 72-Hour Peer Recovery Specialist Training.

• Registered and Certified Peer Recovery Specialist issued by Virginia Certification Board.

• CIT Trained.

• Certified or able to be certified in Basic Life Support and first aid training within the first 30 days of employment preferred.