Peer Recovery Specialist III - Mobile Crisis Response (Day Shift)
City of Norfolk
FreshPosted Apr 1
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Posted: April 1, 2026 (1 day ago)
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Peer Recovery Specialist III - Mobile Crisis Response (Evening Shift)
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$47,262.29 - $79,180.82
per year
Type
Full-Time
More Other jobs →Closes
April 12, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves joining a mobile team to respond to mental health and substance use crises in the community, helping people calm down, create safety plans, and connect to ongoing support services during evening shifts.
It's ideal for someone who has personally recovered from similar challenges and wants to use their experiences to guide and encourage others toward stability and recovery.
The role emphasizes teamwork, empathy, and practical problem-solving in real-time situations.
Key Requirements
- Personal lived experience with mental illness or substance use disorders, plus recovery status
- Ability to provide peer support, encouragement, and de-escalation during behavioral health crises
- Skills in helping clients develop recovery plans, identify goals, strengths, and relapse prevention strategies
- Experience educating clients on community resources and advocating for their needs
- Proficiency in facilitating recovery-oriented groups using personal experiences and educational tools
- Strong documentation skills to maintain accurate records per agency, grant, and licensure standards
- Capacity to collaborate with treatment teams, service providers, and liaise between clients and professionals
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.
The NCSB is seeking a Peer Recovery Specialist III. This position works in a dynamic team environment, providing early intervention in mental health crises through a mobile response. Services are deployed in real-time to the location of the individual experiencing a behavioral health crisis. The purpose of this service is to de-escalate the behavioral health crisis and prevent harm to the individual or others, assist in developing an immediate plan to maintain safety, coordinate care, and link to appropriate treatment services to meet the needs of the individual.
Department Hiring Salary Range: $47,262-$54,234
Requirements
- Provides support and encouragement to individuals in crisis to assist with resolving critical situations.
- Support clients in developing a Recovery Plan and helping to identify client's goals, strengths, and steps toward recovery.
- Supports clients with general problem solving and development of skills to obtain needed services.
- Educates clients about available community resources and advocates for services on behalf of clients as needed.
- Assists in the development and facilitation of recovery-oriented groups, using educational tools and utilizing personal experiences with substance use disorders and mental illness.
- Acts as a liaison between clients and other service providers (Emergency Service workers, case managers, counselors, etc.) to ensure that client preferences expressed in Recovery Plans are included in Individual Service Plans.
- Maintains accurate documentation consistent with agency guidelines, grant requirements, and licensure standards.
- Collaborates with multiple programs as part of a treatment team, community services providers, and significant others as necessary.
- Attends staff meetings, and staff training activities as required.
- Utilizes SAMHSA's Crisis Prevention Action Plan and other recovery-oriented peer support programs.
- Support clients with developing skills and strategies to prevent relapse of substance addiction and possible mental health symptoms, reconnecting them with their recovery goals.
- Completes other tasks and duties as assigned by supervisor.
Qualifications
High School Diploma or GED.
Two years of experience working with consumers with mental health and substance use challenges. Personal Recovery Plan in self-demonstrated recovery.
Additional Information
Valid driver’s license
Completion of the DBHDS 72-Hour Peer Recovery Specialist Training
Registered and Certified Peer Recovery Specialist issued by Virginia Certification Board
CIT Trained
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