Payable Services Call Center Representative - Accounting Assistant

Full Job Description

Come join our proactive team of call center agents who use their excellent customer service and communication skills to assist new and established Pennsylvania vendors. This small, yet cohesive group, responds to live calls and e-mailed payment inquiries throughout their workday. They also support the unit by making outgoing calls to provide additional information or clarification to vendors. If you are a highly organized customer focused individual, we want to hear from you!

Requirements

As a Payable Services Call Center Representative, you are the first point of contact for live inbound or outbound calls, the payment inquiry email resource account, and documents through the Microsoft Customer Relationship Management (CRM) system.

This position provides customer service to vendors and agency personnel through utilizing courteous, respectful, empathetic, and professional, forms of communication.

Answering and initiating phone calls and emails play a major role in requesting invoice status, invoice payments, remittance information, and vendor master data issues.

You will provide a daily stats report for all activities performed and documented as well as any communication that suggests, implies, or declares fraud or loss of monies which potentially have negative consequences for vendors or the Commonwealth and escalate as directed.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Alternate Work Schedule available upon completion of probationary period.

Telework: You may be expected to work from home (telework) full-time, with occasional in-office days when work dictates such requirements.

Please keep in mind that while this is a full-time telework position, that can change at any time at the Governor's discretion.

In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

More details can be provided during the interview process.

• Salary: All new hires to the Commonwealth will start at the minimum salary.
• All communication regarding interviews will be sent via the email address used on the application.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience performing bookkeeping or clerical accounting work; or
• An Associate Degree in accounting or business administration including or supplemented by six credits of accounting.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Additional Requirements:

• You must have at least one year of experience working with SAP accounting software.
• You must have effective written and verbal communication skills.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call center experience

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.