Patient Services Representative - Bi-Lingual Spanish

Full Job Description

The Community Health Services Division of Public Health- Seattle & King County seeks an Administrative Specialist II-Patient Services Representative, Bilingual English and Spanish to join our fast paced, multidisciplinary, and diverse team at our Eastgate Public Health Center in the delivery of health services to the county’s most vulnerable people. Eastgate is one of the largest primary care centers, where we provide family health, pediatrics, sexual and reproductive health, teen clinics, parent-child health, dental, health insurance enrollment services and Orca Lift. This position is essential to delivering a broad range of health services in a fast-paced public health setting that serves economically, socially, and culturally, diverse communities. Our patients include low-income individuals, people experiencing homelessness, recent immigrants and refugees, those with complex medical needs and individuals with limited English proficiency. As mission-critical staff, we are committed to showing up and providing high-quality care under all circumstances. The successful candidate must have excellent and reliable attendance, stellar customer service skills in-person and over the telephone (discretion, patience, etiquette, and professionalism) and must be a self-starter with excellent time management and organizational skills. The candidate must be able to work with supervisors and colleagues to develop and promote a team-centered atmosphere to facilitate operations which are efficient and provide maximum service delivery to clients. This position may be assigned to work and rotate in different sections and workstations in the clinic. As a member of the clinic team, the incumbent may be asked and is expected to perform these duties at each administrative support workstation at any time.

This position is eligible for bilingual premium pay of $2 per hour for all hours worked. Languages eligible for premium pay include Spanish. To qualify for the bilingual, pay premium applicants must demonstrate be able to read, write, and communicate in English and Spanish without a Spanish interpreter.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice:

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Requirements

• Using Epic Electronic Practice Management/Electronic Health record, fully register new and returning patients, solicit financial and insurance information, verify insurance coverage, add/ or update insurance plan coverage information into patient records.
• Schedule patient visits by determining the appropriate providers and programs for patients’ healthcare needs.
• Provide administrative support to assigned care teams, call and schedule patient appointments, update patient PCP information.
• Perform beginning of day and end of day front desk procedures, cancel or no-show appointments, restock patient documentation,
• Assist patients with completing paperwork, explaining insurance information, providing information on clinic services, processes and available resources.
• Perform financial transactions, explain fees for services, sliding scale fees, calculate charges, and process cash or credit payments.
• Identify when patient needs triage by healthcare staff and quickly identify potential emergencies.
• Coordinate patient and information flow, while maintaining patient confidentiality and complying with Federal HIPAA laws.
• Utilize a variety of software programs, including Epic-Electronic Practice Management System, One Health Port Insurance verification (Provider One), and Microsoft 365.
• Utilize interpreters as appropriate for languages other than Spanish.
• Perform general office duties such as copying, faxing and other clerical duties.
• Position will involve active learning and cross-training and will work to support all public health programs.
• Participate and support program initiatives, process improvements, program related meetings.
• Attend all required meetings and training courses.
• Maintain clean and tidy workspace.
• Other duties as assigned.

Qualifications

Required:

• Bilingual in English and Spanish (skills will be tested)
  • This position is eligible for bilingual premium pay of $2 per hour for all hours worked. Languages eligible for premium pay include Spanish. To qualify for the bilingual, pay premium applicants must demonstrate sufficient language proficiency.
• One (1) year of healthcare experience, preferably in a medical practice or clinic setting, ideally in primary care, within the last five years.
• Demonstrated ability to identify, spell and pronounce basic medical terminology
• Experience with Electronic Practice Management Systems (EHR), patient registration, appointment scheduling and financial transactions
• Skilled at respectfully interacting with people of diverse backgrounds, including individuals with limited English proficiency and those experiencing homelessness
• Proficient in navigating computer systems, including Microsoft Office 365, web-enabled tools.
• Able to communicate effectively, both orally and in writing with patients, staff and community
• Consistently demonstrates regular and reliable attendance
• Knowledgeable in maintaining confidentiality and HIPPA compliance
• Strong attention to details.

Desired:

• Demonstrated ability to learn new skills efficiently and apply them effectively
• Self-aware and receptive to feedback, accountable for mistakes, and able to learn quickly to make positive improvements
• Strong interpersonal skills and able to work effectively in a team environment
• Experience providing effective customer service in a fast-paced, high-volume and at times loud environment
• Experience maintaining composure under pressure
• Actions consistently contribute to positive patient experience

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Please note: Cover letters and resumes, and additional attachments will not be reviewed as part of the evaluation process.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description.

This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Work Schedule

This position works Mon, Tues. Thurs and Fri 8:00am-5:00pm, and Wed, 9:00am-6:00pm. This position is non-exempt and eligible for overtime.

Work Location

This position is located at Eastgate Public Health Center, 14350 SE Eastgate Way, Bellevue, WA 98007.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Union Membership

This position is represented by PROTEC 17 Labor Union.

Contact

For questions about this recruitment, please contact Sarah Dunkinson (sdunkinson@kingcounty.gov).