PATIENT ADVOCATE

Full Job Description

About the Position: Masters an understanding of the mission, policies, procedures and available resources/services to the patients and presents patient's problems, opinions and needs to appropriate staff and management.

Represent the Commander in safeguarding and ensuring ethical, statutory and constitutional rights of patients.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Excepted Service Overseas Family Member Appointment Family Member Preference (FMP) for Overseas Employment Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouse Preference (MSP) for Overseas Employment Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized experience: One year of specialized experience equivalent to the GS-07 level in the Federal Service, involving responsibilities such as receiving and responding to patient concerns and grievances; effectively presenting patients' problems, opinions, and needs to appropriate staff and management; and applying knowledge of the organization's mission, policies, procedures, and available resources/services to advise patients on their rights and responsibilities.

OR Substitution of education: Successfully completion a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D.

in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position.

(Note: You must attach a copy of your transcripts.) Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Major Duties:

• Receives and responds to concerns and grievances from patients or from individuals on behalf of patients
• Interviews patients, their families/representatives, and facility staff members in recognizing institutional barriers to the provision of optimum health care and access to patients
• Seeks to resolve complaints by discussion with parties concerned
• Participates in Patient Advocate professional groups to ensure communication, improved public relations, professional growth
• Conducts surveys of ongoing inpatient and outpatient medical care provided
• Provides customer service briefings and training including Newcomers orientation, Initial/Interim/Recovery Customer Service Refresher Customer Service, Front Desk Customer Service