OSWW Program Coordinator

Full Job Description

Under general supervision, the Program Coordinator will provide technical programmatic assistance and professional services for the Bureau of Regional and Laboratory Services Onsite Wastewater Program.

Job Responsibilities:

Serve as the regional Onsite Wastewater (OSWW) coordinator and customer service representative. Provide front line customer support and technical assistance to customers of the OSWW program.

Communicate directly with customer(s) to provide updates of application status. Maintain working knowledge of the application processing time-frames status for assigned areas.

Assist internal and external customers with ePermitting data entry. Travel to satellite locations to assist customers with completing submissions in ePermitting. Perform data entry for Approvals to Operate, including the final inspection request and inspection information.

Provide assistance for OSWW complaint response. Enter complaint information in ePermitting. Prepare pre-investigation information, such as locating addresses, gathering pertinent information, sending notification letters, and communicating with the appropriate parties.

Communicate OSWW program policies and procedures to the general public, developers, and non-program staff as needed.

Communicate to leadership opportunities for process improvement(s) and inconsistencies as it relates to regulation development, training, inspection goals, etc.

between assigned program areas and all of the region. Participate in agency committees and task forces that make decisions on policies, procedures, and regulations having statewide impacts.

Responsible for the completion of special projects as assigned.

Perform other duties as required, which includes attending periodic staff meetings and training.

Requirements

• A high school diploma and relevant program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official, certified copy of the transcript or diploma prior to hiring.

Additional Requirements:

• Must have valid state driver's license, and ability to operate state-owned vehicles.

• Able to provide outstanding customer service in a fast-paced environment.

• Excellent communication and organizational skills.

• Work effectively in a team-oriented environment and encourage positive working relationships with coworkers, industry, and government officials.

• Ability to successfully complete prescribed technical coursework and pass any test relevant to the position within the probationary period or trial period.

Qualifications

• Data management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated ability to prioritize and manage time effectively.

Additional Information

SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The Department will not sponsor H1B visas for this position.

The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid parental leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
• Remote Work: The option to work remotely 2 days per week is available after successful completion of 1 year of employment with SCDES, based on job functions.

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.