Operations Technician (ITT)

Full Job Description

This position is located in the Information, Tours and Travel (ITT) division, Morale, Welfare and Recreation Department, U.S. Naval Support Activity, Naples, Italy.

The employee coordinates the office and administrative activities and functions for ITT such as records control, purchasing, payroll and cash custody.

Knowledge of ITT functions and internal operating procedures in order to preform a full range of administrative and technical duties. Provides general non-technical information to customers.

Knowledge of various software programs (SAP, Excel, Outlook, etc.) in order to prepare and access data for various office needs.

Knowledge of records management procedures in order to initiate requests for merchandise, supplies and equipment. Ability to prepare and keep accurate records and documentation.

Knowledge of cash handling and cash custody procedures. Major Duties:

The employee coordinates and implements office functions such as records control, projects, budget and fiscal operations, and in particular is responsible for the documentation of the travel and tour operations.

Coordinates with tour guides and assigns advances for daily and extended tours. Collects receipts at end of tours, checks for accuracy and submits paperwork with the Daily Accounting Record (DAR).

The employee reviews invoices for contracted travel services to ensure accuracy, timeliness and completed documentation.

Uses software to track patron receipts, refunds, tour closures, vendor assignments and tour profit/loss statements.

Coordinates collection and preparation of financial and operations reports such as patron counts, statistical data, budget information etc.

which are maintained in various databases for ITT Director's use and action. Locates and compiles information and formats reports, graphs, records and other sources of information.

Orders supplies, equipment and merchandise for the division. Serves as sub custodian for office change funds with responsibility for monthly cash counts.

Serves as custodian for prepaid tickets which arc tracked in SAP. Assists with special events, such as fleet visits and ITT promotional activities.

The employee is the safety and fire rescue representative for the office and is responsible for the monthly OSHA reporting requirements.

The employee operates a personal computer to access e-mail, electronic calendars and other basic office support software.

The employee may submit requests for personnel actions and may certify payroll documentation in the absence of the ITT Director.

The employee maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment, positive employee morale, productivity and continued improvement.