Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Operations Support Specialist, you will execute and provide advice and technical assistance to regional and field managers and staff on a wide variety of human resources, administrative, financial and budget services essential in supporting the operational activities, goals, and missions of the USCIS.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/17/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/17/2026.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Preparing findings of human resources studies, recommendations, or reports to develop/improve human resources staffing programs; Analyzing data used to forecast staffing requirements in the development of hiring plans and recruitment strategies; Using computer software to input and sort data to produce a product, such as a report or spreadsheet, to be used for human capital planning; Preparing position papers and delivering technical presentations to stakeholders to communicate workforce planning efforts and strategies; Evaluating administrative functions to provide strategic human capital guidance and solutions.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/17/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Plan, organize, evaluate and improve staffing programs, services and processes, including, but not limited to reviewing and advising management on candidate selections, strategies for recruiting candidates, and performing hiring actions.
• Conduct studies to identify long and short-range personnel needs, plan or recommend organizational or procedural changes by advising on duties, relationships, sources and availability of needed skills, and utilization of available skills.
• Complete personnel actions related to Position Management and Classification such as identifying personnel needs and assisting with recommending position description changes based on review of classification standards.
• Plan, schedule, and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency through appropriate staffing. Prepare project papers and staff reports, organize and deliver briefings to managers.
• Oversee the Region’s Probationary Employee Performance Management program by providing guidance and training to first line supervisors concerning the performance rating system, monitoring required actions, and reviewing/tracking performance ratings.