Operations Assistant

Full Job Description

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Food and Beverage program.

This role involves administrative support, inventory and cost controls, and recordkeeping.

The position supports multiple MWR functional areas and assists higher-level staff with the efficient execution of MWR operations.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered.

Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position.

Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates.

Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above.

Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following: Knowledge of basic administrative, clerical, and operational support practices.

Knowledge of customer service principles and cash handling procedures.

Ability to operate standard office equipment and utilize computer software such as word processing, spreadsheets, POS systems, and scheduling tools.

Ability to maintain records, track data, and assist with inventory and financial accountability. Ability to communicate effectively with customers, coworkers, and supervisors.

Ability to follow established policies, procedures, and oral and written instructions.

PHYSICAL DEMANDS: The work is primarily sedentary, however, some walking, standing, bending and carrying of light to medium-weight items is required.

You will receive credit for all qualifying experience, including volunteer and part time experience.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment.

Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required.

Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities.

This will be a requirement for employment. A favorable background is a requirement of this position.

Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check.

Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Major Duties:

Provides customer service and operational support to MWR Food and Beverage programs and facilities.

Assists with daily administrative and operational tasks to support assigned MWR functional areas, ensuring activities are conducted in accordance with established policies, procedures, and program standards.

Collects fees and processes sales transactions for programs, services, and events using Point of Sale (POS) systems and computerized registration platforms.

Accountable for the accuracy of daily sales transactions and assists with completion of required daily activity reports, cash control documentation, and reconciliation procedures.

Performs routine data entry into automated systems to track patron usage, sales activity, inventories, schedules, and other operational metrics.

Assists with maintaining records related to inventories, supplies, equipment, and conducts periodic inventory counts and reports discrepancies to supervisor.

Supports inventory control by assisting with ordering, receiving, stocking, and tracking supplies, equipment, and materials needed for MWR operations.

Assists with preparation and processing of administrative documentation such as purchase requests, invoices, inventory records, schedules, correspondence, and reports.

Provides operational support for special events, programs, and activities, including setup, breakdown, logistical coordination, and on-site assistance as required.

Assists with scheduling coordination by maintaining calendars, tracking staffing coverage needs, and relaying information to appropriate personnel.

Monitors facilities and equipment for cleanliness, safety, and serviceability; reports maintenance or safety concerns and initiates service requests in accordance with established procedures.

Utilizes a variety of office and operational software applications (e.g., word processing, spreadsheets, scheduling, timekeeping, and inventory systems) to support daily operations.

Assists with the dissemination of program information, schedules, and promotional materials through electronic, printed, and in-person communication.

Maintains professional interaction with patrons, staff, vendors, and installation partners to support smooth daily operations.

Actively supports MWR customer service standards, safety practices, and Equal Employment Opportunity (EEO) principles.

Performs other related duties as assigned that are consistent with the scope and intent of this position.