Law Enforcement Officer II (Anderson County)
State of South Carolina
FreshPosted Jan 14
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Posted: January 9, 2026 (6 days ago)
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Office of Information Technology (OIT) - Endpoint Technician I (60024219)
State of South Carolina
Department of Public Safety
Location
South Carolina, 29210
Salary
$52,100 - $88,600
per year
Type
Full Time
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Job Description
Summary
This job involves providing hands-on technical support for computers, software, and devices used by the South Carolina Department of Public Safety, including fixing problems, setting up new equipment, and helping users over the phone or in person.
It requires being available for after-hours work during emergencies like storms or drills, and traveling to different sites across the state.
A good fit would be someone with practical experience in IT support who is reliable, good at communicating, and comfortable with physical tasks like lifting heavy equipment.
Key Requirements
- High school diploma with experience in office automation systems, data communications, installation, operation, repair, or data processing environments (degree in related field may substitute year-for-year)
- Moderate knowledge of applications, operating systems, protocols, and equipment used in customer organizations
- Moderate complex problem-solving and analytical skills
- Ability to communicate effectively in writing and verbally with customers, peers, and management
- Willingness to provide after-hours on-call support and work during emergencies or special events
- Ability to travel to remote sites with limited supervision
- Physical capability to bend, stoop, squat, stand on hard surfaces for 50% of time, and lift/move equipment weighing 20-80 lbs for 25% of time
Full Job Description
Provides professional customer support for enterprise applications, operating systems, endpoints, and peripheral devices and technologies, including installation, maintenance, upgrades, troubleshooting, training, problem resolution, acquisition, and replacement.
Supports multiple divisions within the agency and the unique equipment/technologies associated with their operations. Support of the agency's divisions may occur outside of normal business hours, during special events (i.e. annual emergency drills), major incidents or during states of emergency operations (i.e. hurricanes, ice storms, etc.). Installs, configures, and maintains customer hardware and software. Troubleshoots, repairs, and resolves software and device issues. Responds to requests for service from customers and management in a timely manner. Performs after-hours "on call" support on a regular basis.
Regularly answers and documents inbound help desk calls, ensuring timely coverage of the help desk line and sharing call volume fairly with team members. Provides end-user support, routes and escalates calls, creates and disseminates trouble tickets, and continuously monitors and responds to help desk emails.
Provides Tier 1, 2, & 3 support (onsite/remote) for all South Carolina Department of Public Safety (SCDPS) sites (Troop Posts, weigh stations, Telecommunication Centers, and SCDPS Head Quarters) on a scheduled or as needed basis. Thoroughly documents interactions from start to finish in the OIT ticketing system.
Accommodates smooth on-boarding of new SCDPS employees by setting up and configuring endpoints, workstations, phone systems, and peripherals. Acts as an intermediary between customers and third-party vendors to resolve software problems, account issues, changes, and requests. Documents and disseminate progress in coordination with relevant stakeholders.
Other OIT operation duties as assigned.
Requirements
State Minimum Requirements -
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
Agency Minimum Requirements -
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively and professionally, including written and verbally, with customers, peers, and management.
The employee will receive work order via phone, email, customer walk-up, or from the SCDPS trouble ticketing system. Employee will travel to remote sites with limited supervision.
Incumbent could be expected to bend, stoop, squat, or stand on hard surfaces for approximately 50% of the time. Individual could be expected to lift and move equipment weighting between 20 and 80 lbs. for approximately 25% of the time.
Additional Information
The South Carolina Department of Public Safety is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin. The department prohibits discrimination based on race, color, religion, sex, age, disability, pregnancy (including childbirth or related medical conditions), or national origin.
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