OFFICE AUTOMATION CLERK

Full Job Description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

MINIMUM QUALIFICATIONS: Minimum one year of experience in the operation of a computer and related office automation equipment. Knowledge of a variety of integrated software programs.

Knowledge of general clerical procedures.

Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age.

Must pass a pre-employment physical and annual physicals, thereafter, provide evidence of immunization and be free from communicable disease.

Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any.

Must maintain CPR and First Aid certifications. May be required to obtain a government driver¿s license and government purchase card.

Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills. Major Duties:

MAJOR DUTIES AND RESPONSIBILITIES: Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component. These tasks are summarized below.

RECORD KEEPING AND REPORTING: Prepares and maintains assigned correspondence, office files, records, statistical and financial data pertaining to CYP components (CDC, SAC, FCC and YP).

Prepares required daily, weekly and monthly reports in compliance with reporting policies and procedures and ensures submission in a timely manner.

Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies.

Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials.

Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies.

Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment.

LIAISON WITH FAMILIES AND PROGRAMS: Provides front desk coverage and logs participants in and out of the facility.

Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Asks questions to determine, verify and solve problems.

Checks for satisfaction on the quality of provided services. Takes action to solve problems quickly.

Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate.

Performs assigned resource and referral duties and assists in maintaining current waitlist is needed. Understands and articulates policies relating to patron fees, waiting lists, and program events.

Alerts supervisor or proper point of contact for assistance as needed.

FEES AND SUPPLIES: Oversees administrative management of the reception area to include the operation of an automated record and payment system.

Collects fees, administers charges, and records payments in accordance with proper procedures. Notifies supervisor of delinquent payments.

Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Receives annual cash handling training from local Human Resource Office.

Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished.

ADDITIONAL RESPONSIBILITIES: Provides World Class Customer Service with an emphasis on courtesy. Performs other duties as assigned.

This is a white-collar position where occasional lifting up to 20 lbs may be required.

Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by policy in the case of suspected incidences of child abuse and neglect.