Office Assistant III (Telestaff)

Full Job Description

Under general supervision, perform moderately complex and semi-specialized clerical support duties.

Requirements

1. Types from rough draft, important, and/or confidential correspondence and reports.
2. Determines the pertinence, adequacy, arrangement, and form of reports or correspondence, requiring familiarity with departmental rules, policies, and procedures.
3. Proofreads and checks the accuracy of work.
4. Determines the classification of material for filing.
5. Performs filing of correspondence, records, and reports.
6. Maintains records in databases, spreadsheets, and logs, requiring knowledge of departmental practices and procedures.
7. Maintains confidential records and files.
8. Determining eligibility through verifying documentation.
9. Screens telephone calls and visitors and assists with nontechnical inquiries
10. Creating new user profiles and deactivating user profiles in Telestaff
11. Configuring, testing, and maintaining the Telestaff application (work codes, shifts, rosters).
12. Managing daily or long-term staff scheduling to meet minimum staffing levels while ensuring adherence to labor laws and union contracts.
13. Managing employee bidding processes for shifts, vacations, and overtime, often using specialized auction features.
14. Generating data-driven reports on overtime, staffing patterns, and payroll accuracy.
15. Providing user support, troubleshooting system issues, and conducting training for employees.

Qualifications

Qualifications (required):

• High School graduation or G.E.D. (General Educational Development) equivalent with coursework in typing, keyboarding, word processing, and office management or business related subjects.
• Two (2) years of recent office experience performing moderately complex clerical and office work.
• Two (2) years of law experience.

Qualifications (preferred):

• Experience in a City department.
• Two (2) years of college courses preferable with proficiency in Microsoft Office products.

Additional Information

KNOWLEDGE OF:

·Office work, terms and equipment.

·Standard document formats and English usage in business correspondence.

·Proficiency with MS Office (specifically Excel).

·Telestaff.

·Ultipro.

·Outlook.

SKILL IN:

·Typing with speed and accuracy.

·Recording and transcribing with speed and accuracy.

·Oral and written communication.

·Use of office equipment.

·Filing and file maintenance.

·Use of personal computers, common office word processing, spreadsheet and database software.

·Performing arithmetic computations with accuracy.

·Strong analytical abilities.

·Attention to detail.

·Excellent communication skills to handle scheduling conflicts.

ABILITY TO:

·Communicate effectively orally and in writing with tact and diplomacy.

·Organize and prioritize work.

·Preserve confidentiality and discern what is confidential.

·Draft original non-routine documents.

·Establish and maintain effective working relationships.

·Display initiative and resourcefulness in the performance of duties.

LICENSE, CERTIFICATION, AND OTHER SPECIAL REQUIREMENTS:

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

Subjects and Weights
Computerized Assessment: 80%

Evaluation of Training, Experience, & Personal Qualifications: 20%

Total of Computerized Assessment, Interview, and Evaluation T.E.P 100%

Detroit Residency Credit: 15 Points

Veteran Points: 0-15 Points