Office Assistant 2 (PCN 083015)

Full Job Description

This position is part of the crew within the Division of Corporations, Business and Professional Licensing at our Juneau office. We're looking for someone who enjoys variety and thrives in a fast-paced environment!

What You'll Be Doing: You'll be the go-to person for keeping our front end licensing running smoothly. Your day might include:

• Greeting and assisting walk-in customers with a smile
• Organizing important documents like a pro
• Processing mail and scanning paperwork
• Answering a multi-line phone system with confidence
• Taking payments
• Performing data entry with accuracy
• Delivering top-notch customer service every step of the way

If you love helping people, staying organized, and being a key part of a supportive team, this role could be a great fit!

Our organization, mission and culture:

The mission of the Division of Corporations, Business and Professional Licensing (CBPL) is to ensure that competent, professional, and regulated commercial services are available to Alaska consumers.

The CBPL administrative unit is a team of five, providing support to businesses, professionals, and division staff.

The benefits of joining our team:

Advancement within the division is highly encouraged and our training will set you up for success. Apply now and take advantage of this opportunity to learn and grow professionally.

The working environment you can expect:
This position works on the 9^thfloor of the State Office Building in downtown Juneau. This is a full-time position with work hours from 8:00 am to 4:30 pm, Monday through Friday.

What Makes You a Great Fit for This Role?
To thrive in this position, you'll bring a few key superpowers to the table:

• Customer Service Champion: You are all about helping others whether it’s a teammate or a member of the public. You anticipate needs, deliver top-notch service, and are excited to grow with us!

• Integrity & Honesty: You do the right thing, even when no one’s watching. You understand how important trust and ethics are to our team and the people we serve.

• People Person: You bring warmth, empathy, and professionalism to every interaction. You build strong relationships and know how to keep things respectful and positive.

• Detail Detective: You notice the little things that others might miss. Whether it’s spotting a typo or catching a data entry error, your sharp eye helps keep everything running smoothly.

Requirements

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Qualifications

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area.

Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Additional Information