Social Services Program Officer (PCN 063421)
State of Alaska
FreshPosted Jan 14
Older Listing
Posted: December 18, 2025 (27 days ago)
This job has been posted for 2-4 weeks. Consider applying soon if interested.
Office Assistant 2 (PCN 10-9524)
State of Alaska
Natural Resources
Job Description
Summary
This job is for an office assistant in Alaska's forestry and fire protection division, where you'll handle public inquiries about programs like burn permits and firewood sales, process hiring and payroll for emergency firefighters, and manage administrative tasks like travel reimbursements and document filing.
It's a good fit for someone organized and customer-focused who enjoys supporting environmental services in a small office setting. Alaska residency is required.
Key Requirements
- Alaska residency
- Strong customer service skills for handling public inquiries in person and over the phone
- Experience processing payroll and auditing hiring documents
- Proficiency in administrative tasks including typing, filing, scanning, and procurement
- Knowledge of financial and payroll systems like IRIS-FIN, ALDER, or IRIS-HRM
- Ability to assist with travel expense coding and reimbursements
- Familiarity with forestry programs such as Burn Permits, Emergency Firefighter Program, and Personal Use Firewood Program
Full Job Description
The Department of Natural Resources, Division of Forestry & Fire Protection, is recruiting for an Office Assistant 2 in Delta Junction.
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
What You Will Be Doing:
The primary functions of this position are:
The incumbent serves as the main Area Office contact for the public, both over the phone and in person.
They handle inquiries related to various programs, including the Burn Permit Program, Emergency Firefighter Program, Student Intern Program, Personal Use Firewood Program, Commercial Timber Sales, and Christmas Tree Cutting.
Their responsibilities include answering questions, providing written informational materials, or directing people to the appropriate Forestry managers.
Mission and Values/Culture:
The Division of Forestry & Fire Protection (DFFP) fosters a mission-driven culture, with the responsibility for protecting Alaska’s values, including life and property, from wildland fire.
The Division of Forestry & Fire Protection works closely with federal, state, and local emergency response agencies as well as private industry vendors to provide wildland fire management and protection for the State of Alaska.
The high-functioning administrative team you will join supports the “boots on the ground” who ensure the safety of people, property, and resources in Alaska and nationwide.
Under its multifaceted functions, this position encounters diverse challenges and has the opportunity to contribute to the success of the DFFP mission.
We are looking for an enthusiastic, dependable, and detail-oriented individual to join our admin team.
Benefits of Joining Our Team:
The benefits of joining the DOF administrative team include the opportunity to work with dedicated professionals who support each other while providing the necessary support to our critical wildland fire program and our expanding hazardous fuels program.
The administrative team is expanding, adding new staff, and is actively engaged in creating a new administrative structure that supports the division's new organization.
The Working Environment You Can Expect:
This position is located in Delta Junction at the Division of Forestry & Fire Protection office and is a seasonal full-time position.
DOF encourages teamwork and camaraderie. This environment helps promote friendship and loyalty within the organization.
These close-knit relationships motivate our employees in parallel and align them to work harder, cooperate, and support one another.
Our team is made up of individuals with diverse talents, communication skills, strengths, and abilities.
We are looking for a candidate who possesses the following position-specific competencies.
- Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
- Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Requirements
High school diploma or the equivalent.AND
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).
Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Some position in this class may require skill in typing. Recruitment and selection may include this requirement.
Qualifications
** Please read the information below carefully. **
At the time of the interview, please ensure that you provide the following materials. Failure to do so may result in loss of consideration. Required documents include:
- Valid Driver’s License
- A list of two professional references with current contact information, with at least one being a current or former supervisor.
- A copy of any forestry and/or fire-related training certificates.
- A copy of your two most recent performance evaluations, or a letter of reference if evaluations are not available.
SPECIAL NOTICES
- This position may travel during the fire season (April 1 - August 31 or later) for up to 14-21 days at a time, within Alaska, to assist area offices with fire. As well as attending meetings or training.
- Will be required to work or be available during evenings and/or weekends, depending on the need during the fire season.
- May work towards qualifications for other positions utilized in the Incident Command System.
Application Notice
You can ONLY apply for this position through the Workplace Alaska website or by submitting a paper application. Instructions on how to apply can be found on the Workplace Alaska How to Apply webpage (link). Your application must be received by 5:00 p.m. Alaska Standard Time on the closing date.
Supplemental Questions
For your application to be evaluated, you must answer the Supplemental Questions.
The State of Alaska (SOA) uses four proficiency levels to measure and describe an applicant’s competence in applying specific behaviors, knowledge, skills, and abilities to accomplish a specific task.
The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.
Education
If post-secondary education is required to meet the minimum qualifications, you must fill out the Education section of the application.
If you have not yet obtained a degree, please indicate the units you have completed.
Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.
Special Instructions for Foreign Education
Education completed at foreign colleges or universities may be used to meet the minimum qualifications listed above.
If using this education to meet minimum qualification requirements, you must demonstrate that the credentials have been submitted to a private organization specializing in interpreting foreign educational credentials and that such education has been deemed at least equivalent to that gained in standard U.S.
education programs. Alternatively, an accredited U.S.
post-secondary institution must report that the other institution's transcript is given full value or that full value is recognized in relevant subject areas aligned with the post-secondary institution's curricula.
It is your responsibility to provide this evidence when applying.
Work Experience
If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time.
Applications will be reviewed to determine whether the responses are supported and whether the minimum qualifications are met.
If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note: Attaching a resume is not a substitute for completing the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit
If you are a current state employee, please indicate the union to which you belong at the time of application. Do not complete this question if you are not a current state employee.
Driver’s License Requirement
Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities who require accommodation, auxiliary aids or services, or alternative communication formats should call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O.
Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Additional Information
If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain.
Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For assistance with your password, please visit the password reset page.
For specific information about this position, please get in touch with the hiring manager at the following:
Tricia Rood
Administrative Officer 1
Phone: 907.451.2663
Email: tricia.rood@alaska.gov
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