Office Assistant 2 (12-4612)

Full Job Description

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

The Department of Public Safety, Division of Statewide Services, is seeking an Office Assistant II to join the Permits and Licensing Unit. This entry-level, support-based role provides an excellent opportunity to build valuable skills in applying criminal justice information policies, procedures, and precedents—particularly in administrative and customer service settings. Working under the guidance of the Records and Licensing Supervisor to:

• Permit and Eligibility Processing
  • Receive, review, and process applications for various permit programs (ACHP, SGL, CPS); verify applicant eligibility through criminal history checks, manage fingerprint submissions, and issue permits.
• Administrative Support and File Management
  • Respond to public and agency inquiries, manage correspondence and official records, reconcile payments, maintain filing systems, and support compliance efforts including audits and documentation tracking.
• Cross-Unit Support
  • Provide backup assistance to other Criminal Records Bureau units by performing data entry, record updates, document scanning, and other clerical support as needed.

OUR ORGANIZATION, MISSION, AND CULTURE:
The Applicant Records and Licensing Unit plays a vital role within the Division of Statewide Services and the Department of Public Safety, supporting the department’s mission to ensure public safety and enforce fish and wildlife laws. This team’s primary objective is to provide timely, accurate information and assistance to colleagues, partner agencies, and the public.

THE BENEFITS OF JOINING OUR TEAM:

By joining this team, the incumbent will gain access to unique learning opportunities in Criminal Justice Administration. This role provides a valuable chance to build upon foundational knowledge of criminal justice information systems while further developing administrative and customer service skills. It also offers a solid foundation for reviewing and interpreting federal and state laws, regulations, and policies, helping the incumbent grow their career and excel in both the administrative and leadership aspects of public safety. This position is an excellent steppingstone for anyone aspiring to advance within the field of criminal justice.

THE WORKING CONDITIONS YOU CAN EXPECT:

This position is based at the Department of Public Safety’s Headquarters building, located at 5700 East Tudor Road in Anchorage, with the stunning Chugach Mountains as its backdrop. The office environment promotes collaboration, with individual workstations in an open area and shared stations at the front desk, where team members engage directly with the public.

WHAT WE ARE LOOKING FOR:

• Frequent Interaction with Others: Applies a strong ‘people orientation’ rather than a task orientation to comfortably deal with multiple interruptions on a continual basis, always maintaining a friendly interface with others.

Clerical: Applies knowledge of clerical equipment and software, processes, techniques, and professional standards to complete routine office work to generally accepted professional standards.

Completes work independently with minimal supervision. Uses skills and abilities to complete tasks consisting of many different and connected parts, including deciding which processes to use.

• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Requirements

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Qualifications

COVER LETTER

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

AT TIME OF INTERVIEW:

• A copy of academic transcripts if using education to meet the minimum qualifications.

• Three (3) professional references with current contact information. Two of the professional references must be current or former supervisors.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT
The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.

(Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).

Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met.

Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.

Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time.

Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy.

The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O.

Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains.

For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Additional Information

For specific information in reference to the position please contact the hiring manager:

Cathy Tackett

Records and Licensing Supervisor

Phone: 907-269-5634

cathy.tackett@alaska.gov