Nurse Manager-Oakland

Full Job Description

The Clinic Director/Nurse Manager at the Oakland VA Outpatient Clinic provides strategic, operational, and clinical leadership to ensure the delivery of high-quality, Veteran-centered outpatient care.

This role is responsible for overseeing nursing practice, clinic operations, staffing, quality improvement, and regulatory compliance in alignment with Veterans Health Administration (VHA) policies, national performance measures, and the VA's mission.

Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C.

7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.

Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program.

Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program.

(Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program.

Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD).

Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia.

Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification.

Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade.

The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/12871685.

Grade/Level Scope Education Nurse I, Level I Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies.

An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required.

Nurse I, Level II Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex.

An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required.

Nurse I, Level III Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations.

An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I, Level 2; OR a Master's degree in nursing (MSN) and no additional professional nursing experience; OR a Master's degree in a *related field with a BSN and no additional professional nursing experience.

Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others.

A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3; OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Doctoral degree in Nursing with no professional nursing experience; OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience.

Nurse III Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting.

MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III.

*Note: Foreign education programs/degrees are not creditable as related degrees. Preferred Experience: Demonstrated progressive nursing leadership experience.

Two or more years of outpatient/primary care clinic experience.

Salary for this position ranges dependent upon applicant qualifications Grade 1, Levels 1-3: $152,314-$211,711 annually Grade 2: $179,721-$228,000 annually Grade 3: $195,897-$228,000 annually Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity.

The position requires potentially, long periods of combined walking, standing, stooping, sitting, bending, pulling, and pushing.

The incumbent must be a mature, flexible, sensible individual capable or working effectively in stressful situation, able to shift priorities based on needs of the organization.

The incumbent may be required to travel occasionally. This position potentially requires flexibility in schedule and assignments.

Telework is position dependent and appropriate approvals are required; telework is not guaranteed and incumbent must comply with all regulations relevant to telework agreements, policies, and processes.

If a position requires driving, incumbent is required to maintain compliance with all relevant policies and processes. Major Duties:

VA offers a comprehensive total rewards package: VA Nurse Total Rewards The Clinic Director/Nurse Manager leads interdisciplinary teams to promote safe, efficient, and evidence-based care while fostering a culture of accountability, collaboration, and continuous improvement.

The position serves as a key liaison between executive leadership, providers, and support services to optimize access, patient experience, and clinical outcomes for Veterans.

Duties include: Provides overall leadership for outpatient clinic operations, ensuring delivery of safe, high-quality, Veteran-centered care.

Directs, supervises, and evaluates nursing and clinical support staff in accordance with VA policies and collective bargaining agreements.

Establishes a positive practice environment that supports staff engagement, professional development, and retention.

Serves as a visible leader and role model for VA ICARE values and high reliability principles. Ensures nursing care delivery aligns with evidence-based practice, standards of care, and VHA directives.

Oversees clinical workflows, scope of practice, and competency validation for licensed and unlicensed staff. Monitors clinical outcomes, patient safety indicators, and risk management issues.

Collaborates with providers and interdisciplinary teams to optimize care coordination and continuity of care.

Manages daily clinic operations, including staffing levels, clinic templates, workload management, and patient flow.

Supports access to care initiatives, including same-day access, panel management, and clinic efficiency. Addresses operational barriers that impact timeliness, access, and Veteran satisfaction.

Ensures contingency planning and continuity of operations for staffing shortages or emergent situations. Leads quality improvement and patient safety initiatives aligned with VHA performance measures.

Ensures compliance with Joint Commission standards, accreditation requirements, and regulatory audits. Reviews performance metrics, incident reports, and patient feedback to drive improvement.

Implements corrective action plans and monitors outcomes. Participates in budget planning, resource allocation, and supply management.

Ensures effective utilization of staff, equipment, and space to meet clinic demand. Monitors overtime, leave usage, and staffing costs to maintain fiscal responsibility.

Promotes a Veteran-centered culture focused on respect, dignity, and excellent service. Addresses Veteran concerns, complaints, and service recovery issues in a timely and professional manner.

Supports initiatives that improve communication, access, and overall patient experience. Oversees recruitment, onboarding, training, and ongoing competency development.

Conducts performance evaluations, coaching, and corrective actions as needed. Supports shared governance, succession planning, and professional growth opportunities.

Serves as a liaison between executive leadership, providers, nursing staff, and ancillary services. Participates in leadership councils, committees, and interdisciplinary meetings.

Communicates organizational goals, policy changes, and performance expectations clearly and consistently. Ensures staff readiness for emergency response and disaster preparedness.

Supports workplace violence prevention and safe work environment initiatives. Responds to urgent operational or patient care issues as needed.

Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: 7:30am-4:00pm OR 8:00am-4:30pm Telework: Ad-hoc per agency guidelines.

Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized EDRP Authorized: Not Authorized Permanent Change of Station (PCS): Not Authorized