Newborn Screening Program Assistant

Full Job Description

This position is ONLY open to current Colorado state residents.

This position is a Hybrid.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical conditions related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

The Colorado Department of Public Health and Environment (CDPHE) serves Coloradans by providing high-quality, and cost-effective public health and environmental protection services that promote healthy people in healthy places.

Staff members focus on evidence-based best practices in the public health and environmental fields and play a critical role in educating people in Colorado so they can make informed choices.

In addition to maintaining and enhancing our core programs, the Department continues to identify and respond to emerging issues affecting Colorado's public and environmental health.

Be BOLD.....Make a REAL difference . . . and join us in serving our communities advancing Colorado's health and protecting the places we live, work, learn, and play, to create a healthy and sustainable Colorado where current and future generations thrive.

Our mission… is to advance Colorado's health and protect the places we live, work, learn, and play.

Our vision… is to create a healthy and sustainable Colorado where current and future generations thrive.

In addition to free parking, access to RTD bus lines, Cherry Creek bike path and flexible working arrangements, click the link below to review additional benefits and perks!!! https://cdphe.colorado.gov/careers

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Requirements

About the Unit:
The Colorado Newborn Screening Program (CONBSP) is established to fulfill state statutory requirements mandating newborn screening for designated conditions, as determined by the Colorado Board of Health. The program provides universal screening of newborns in Colorado and Wyoming to facilitate the early identification of genetic, metabolic, endocrine, and other screened disorders, thereby reducing associated morbidity and mortality. CONBSP also ensures timely follow-up, coordination of care, and the provision of outreach, education, and resources to families of affected infants and all health facilities throughout the state.

About the Position:
The purpose of this position is to support customer service operations and stakeholder engagement within the Colorado Newborn Screening Program by facilitating communication, coordinating meetings, managing records, and ensuring accurate and timely distribution of screening reports. The position also supports general clinical testing operations by maintaining a safe, organized work environment and assisting with processes that ensure test results are provided to authorized recipients. Decisions are routinely made at the defined level and further guidance for any deviations can be sought out by the other follow-up team members, standard operating procedures (SOPS), and NBS leadership. This is a safety-sensitive position requiring strict adherence to standard operating procedures to protect employee safety, maintain laboratory integrity, and safeguard public health.

Customer Service:

Reviews, tracks, and documents NBS specimens within laboratory information management system (LIMS) to ensure timely and appropriate follow up actions including review of patient demographics (e.g.

gestational age, sex, birth weight etc.) utilizing the guidance from SOP or the assigned bench scientist.

Identifies, records, and reports specimens requiring additional action to the NBS Supervisor or designated NBS staff.

Communicate with healthcare professionals and laboratory personnel by summarizing discussions to confirm understanding and providing resolutions or referrals to appropriate resources.

Reviews and enters customer demographic submissions into the NBS information management system.

Coordinates with Accessioning and Fiscal groups to maintain accurate demographic and billing-related information.

Program Support:

• Assists in maintaining inventory of follow-up educational materials and mailer materials.
• Collaborate with web specialists to update and maintain the NBS website.

Provides administrative support to Follow-Up including answering phones, faxing, scheduling meetings, resetting stakeholder passwords, filing, record retention, mailing reports, and other tasks as assigned.

For any ambiguous requests or questions from stakeholders that are not at the defined level, guidance should be sought from the Newborn Follow-Up Supervisor or follow-up colleagues to ensure clarity and appropriate action.

• Supports the creation of SOPs, educational materials, newsletters, and presentations by assisting with layout design, formatting, data entry into required software, proofreading, submitting drafts to printers, and reviewing content for accuracy.
• Gathers, cleans, de-identifies, and shares data with designated staff and stakeholders. For any discrepancies within the data, guidance should be sought from the Statistical Analyst and or Newborn Follow-Up Supervisor.

Communication:

Maintenance of general email inbox and ensuring all communications are properly addressed.

For any unclear inquiries within the general email, clarification should be sought from internal resources for education and outreach, SOPS, and asking the Newborn Follow-Up Supervisor or follow up colleagues to define the next steps needed to address the inquiry.

Distribute agendas and meeting information for quarterly stakeholder meetings in advance. For any changes guidance should be sought from the NBS Follow-Up Supervisor and or Program Manager to approve any updates or changes that may need to be made to the schedule or meeting agenda.

Qualifications

Residency Requirement: (New)

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description: (New)

C7C1IX

HEALTH PROFESSIONAL I

MINIMUM QUALIFICATIONS:

Experience Only:

Four (4) years of relevant experience* in a critical public health campaign program, community health outreach, public health, and or public administration.

OR

Education and Experience:

A combination of related education** public health, biology, community outreach and/or engagement, healthcare, or closely-related field; and/or relevant experience* in community health outreach, public health, or public administration that is equal to four (4) years.

Preferred Qualifications and Essential Competencies

The preferred experience, competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:

• Demonstrated organization and project management skills;
• Strong skills in building and maintaining relationships with diverse partners;
• Current newborn screening experience;
• Demonstrated proficiency working collaboratively with internal teams, community partners and medical providers;
• Outstanding written and verbal communication skills, including the ability to draft communications for audiences of varying levels, in groups and individual settings;
• Excellent problem solving skills, including the ability to develop creative solutions;
• Relevant years of State service contribute to a candidate’s position-related knowledge, skill, ability, behavior or other posted competency should be considered as a preferred qualification and given weight under the process.

Conditions of Employment:

• Pursuant to CDPHE policy, a background check is required for all positions at CDPHE.
• Must be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
• Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
• Employee may travel to hospitals, trainings, or conferences 1-3 times a year.
• Hybrid Position

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

Supplemental Information

A complete application packet must include:

1. A completed State of Colorado application.
2. If using education to qualify, a copy of your college/university transcripts. Transcripts must be attached to your colorado.gov/jobs application.
3. If you are a veteran, a copy of your DD214 attached to your colorado.gov/jobs application.

The Selection Process:

1. All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
2. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

• Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

3. A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

ADAAA Accommodations:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Daniel Mckenna at daniel.mckenna@state.co.us or call 303-692-6319.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application first- ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt to upload (attach) it.