New Loan Set Up Specialist

Full Job Description

About Us:
SC Housing Finance and Development Authority (SC Housing) is a forward-thinking organization that is committed to changing the lives of South Carolinians by providing safe, quality, and affordable housing opportunities for those in need. We are transforming the housing industry in our state through cutting-edge programs and competitive financial products that make homeownership affordable and quality rental housing possible for many. Our staff energizes the work that we do and helps find solutions that make a difference in the lives of others.

About the Job:
This position is located in the Mortgage Servicing Division of SC Housing. In this role, you will work under limited supervision of the Cashiering & REO Manager, supporting the daily operations of SC Housing's new loan set up. This is an important role that ensures new loans are properly boarded. The incumbent will serve as a secondary contact for new loan customers and will provide prompt, courteous customer service.

Your duties will include:

• Ensuring the timely and accurate loading of SC Housing loans.
• Auditing for program compliance and accurate boarding of loans.
• Ensuring receipt of initial funds for first mortgages, sending Welcome Letters, and ensuring the NLSU checklist is compatible for AOD.
• Being responsible for new loan package review and the quality control checklist to ensure timely submission and compliance of servicing packages from lenders.
• Completing various administrative duties, to include but not limited to, new payee requests, name/address updates, third party authorizations, and SSI.
• Creating new desk top procedures for new loan set up for AOD and help cross-train a backup for the NLSU process.
• Providing coverage/answering calls for the pay-by-phone line and processing borrower payments in the Cashier app.
• Performing follow-up to ensure Hazard Insurance policies for new borrowers list SC Housing as the Mortgagee.
• Assisting as required with HUD servicing audits.

Requirements

Agency Minimum Qualifications*:
A bachelor's degree in business administration, accounting, management or a related field.An associate's degree and two (2) years of full-time, relevant experience.A high school diploma or equivalent and four (4) years of full-time, relevant experience.

*An equivalent combination of education and experience may be substituted to meet the agency’s minimum requirements. (i.e. 1 year of education = 1 year of related experience)

Additional Requirements:

• Ability to multi-task and manage time effectively, prioritize tasks, and process time sensitive materials in a fast-paced environment.
• Possess excellent verbal and written communication skills to write letters and other business-related correspondence that are professional in appearance and content.
• Have excellent customer service and interpersonal skills.
• Ability to interpret laws, regulations, policies and procedures relevant to program requirements.
• Ability to establish and maintain effective working relationships with department staff, coworkers, and external customers.
• Current, relevant Knowledge of personal computers, Windows operating system, and Microsoft Office Suite (especially Excel).
• Ability to maintain organized, accurate, and updated files.

Must be able to lift and carry files, books and reports weighing up to 20 lbs. Must be able to perform filing, desk work and operate general office equipment. Must be able to sit or stand for prolonged or intermittent periods of time while sharing, gathering or presenting information to other staff members or external parties. Employee must be able to perform these tasks with or without reasonable accommodations. SC Housing is committed to a diverse workforce and does not discriminate on the basis of race, color, national origin, religion, age (40+) or disability, sex (Including pregnancy, childbirth, or related medical conditions, sexual orientation, or gender identity).

Additional Information

What makes us Different?We are a state governmental agency but one unlike you’ve encountered before. We operate much more like a private sector business.

We are a self-sustaining operation that offers rental and homeownership products and services.

As a result, we face many of the same regulatory, market, and financial hurdles of private sector financial institutions.

Our clear advantage to employees is that we offer challenging and meaningful work, as well as excellent state government benefits.

Our Benefits Package:
SC Housing offers an exceptional benefits package that includes:

• Telecommuting options
• Accrued Paid Time Off (15 days annual/vacation leave per year and 15 days sick leave per year)
• 13 paid holidays
• PEBA Health, dental, vision, long term disability, and life insurance for employees, spouses, and children
• PEBA Perks
• Free Telehealth Visits for State Health Plan members
• Free Health Coaching for State Health Plan members
• State Retirement Plan
• Deferred Compensation Programs 401k and 457 plans
• MoneyPlus (tax-favored accounts program) Employee Assistance Program
• Employee Discount Programs (PerksCard, TicketsatWork, and WeSave)
• Casual Fridays
• Tuition Reimbursement Program (after 6 months of employment)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

And much, much more!

Location, Location, Location:
The Palmetto State offers something for everyone. Located in the Midlands, Columbia is both the state capital and South Carolina's second-largest city. It is just a short commute to the state's beautiful beaches and gorgeous mountains. Sunny summers and mild winters allow residents to experience the outdoors year-round, a plus considering that Lake Murray is just minutes away. Great universities and colleges, minimal commute times and friendly people make South Carolina the ideal place to build your future.