MWR Facility Operations Assistant (Duty Manager)

Full Job Description

This position is a part of the Morale, Welfare and Recreation (MWR) Department in the Navy Region Southwest.

The primary purpose of this position is to oversee various functions going on in the facility, perform first level supervisory duties and to ensure that established policies and procedures are followed.

The Facility Operations Assistant (Duty Manager) position is located at Naval Air Station North Island on Coronado in Lowry Park Theater.

A minimum of one (1) year experience which provides knowledge of club, restaurant, business operations, or equivalent leadership experience.

Knowledge and understanding of applicable regulations, policies, principles, and procedures.

Must have ability to communicate effectively both verbally and in writing, and to provide work direction to other employees.

Must have ability to use initiative, discretion, and independent judgment in making decisions. Must be people-orientated and have an excellent sense of customer relations.

Must possess a courteous, tactful and diplomatic demeanor. Major Duties:

Reviews the schedule of functions that are to take place during the assigned shift. Ensures that necessary supplies and equipment are available and activities are operating as scheduled.

Calls and schedules staff as necessary to meet the needs of the facility. Works with staff to ensure planned events take place as scheduled.

Monitors operations of facility or assigned areas of responsibility, periodically checking to identify and resolve problems that may arise.

Circulates around facility, maintains proper order, warning customer of disruptive behavior. Enforces facility rules.

Explains and enforces admittance policies to ensure that patrons are authorized to use the facility.

In cases of deviation from usual operation, policy or procedures, brings situation to the attention of the designated supervisor or manager.

Maintains a logbook with record of all significant occurrences during the shift. Responsible for the issue of change funds and control of cash. May make unscheduled cash counts.

Enters records and reports on PC computer. Assures all personnel clock in and out properly. Insures that change machines have adequate change.

Prior to closing building completes fire safety checks making certain that ash trays/trash receptacles are emptied and that unnecessary electrical equipment is unplugged.

Secure all doors and windows, checks all locks on storerooms, cashier's office, and other spaces required to be locked. Sets security alarm system.

Performs first level supervisory duties which include initiated personnel actions, preparing performance appraisals, recommending hiring and disciplinary actions, directing specific tasks and job assignments, training, etc.

Supports the Navy's Equal Employment Opportunity policy, and ensures compliance with fire safety, security, and other environmental issues.

Maintains and enforces security for funds, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Performs other related or incidental duties as assigned.

May assist with special events as needed. Possess a fine sense of public and customer relations. Knowledge of recreation activity operation and regulations.

Skill to communicate effectively and the tact to deal capably and diplomatically with superiors, peers, subordinates and customers.

Be capable of handling monies and attend MWR Cash Handling Training within first 30 days of employment. Ability to use PC computers and knowledge of various software programs.

Be able to account for materials, equipment and money placed in care.

Position is under the supervision of the designated manager who provides instructions concerning current policies, procedures and general information.

Work is reviewed in terms of satisfaction of customers, protection of inventory and monies, ability to resolve problems, and dependability. Works under established activity operating procedures.

Additional detailed instructions are provided by supervisor. Judgement is required when providing information to customers, staff and vendors.

Incumbent has the authority once fully trained to take action as warranted that does not conflict with established policies to resolve problems.

Completed work is spot checked to ensure conformance with established policy. The work involves a variety of tasks necessary to operate an activity operation.

Duties involved effect the effectiveness and the efficiency of the operation, thus increasing the revenue received from the services.

Contacts are made with staff, active and retired military personnel and their family members, MWR personnel and vendors doing business with the facility.

Contacts are for providing directions, service, and information, resolving problems and clarifying information.

The work involves standing, walking, lifting and/or moving objects that could weigh up to 20 pounds which require assistance from others.

Moderate stress is common due to irregular hours, last minute changes, and providing satisfying customer service. Work may be performed inside and outside.

May have exposure to minor cuts, bruises and burns. May be required to wear protective gear or clothing.