Mobile Deployment Engineer - Non-Merit

Full Job Description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

The Mobile Deployment Engineer will be responsible for managing mobile devices in Microsoft Intune, leveraging business processes and techniques to provide technical support to customers.

The incumbent will develop technical solutions to achieve overall objectives by integrating systems using both internal and/or third-party’s hardware / software products.

Provides technical support, installation and maintenance to ensure the system is functioning according to specifications.

The Mobile Deployment Engineer works on assignments of an extremely complex nature where analysis of situations or data requires an evaluation of intangible variance factors.

EXAMPLES OF ESSENTIAL DUTIES

• Participates with the customer in the strategic design process to identify additional product / service opportunities.
• Responsible for the technical correctness and completeness of integrated systems designs and develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.
• Exercises independent judgment in developing methods, techniques, and evaluation criteria for obtaining results.
• Capitalizes on advanced training and experience to resolve difficult customer problems.
• Identifies structures and delivers services that enable business processes.
• Works with Management to ensure all team members have adequate training for assignments.
• Manages customers' iOS and Android Devices.
• Plans, installs, configures, and maintains Mobile Device Management System for customers.
• Creates Standard Operating Procedures for customer's mobile device solution.
• Creates Custom Reporting scripts to gather data for reporting as well as creating custom weekly reporting to reflect System Performance.
• Identifies and reports Mobility Best Practices of all Mobile Operating Systems.

EXAMPLES OF OTHER DUTIES

• Act as a project leader for complex installations and supports other associates on complicated projects.
• Write test strategies, test plans, test cases and test scripts to assess application performance.
• Determine and specify the mobile device infrastructure and services needed to support the development and deployment of enterprise Mobile Solution.
• Assume the principal technical role in reviews, furnishing technical expertise and answering inquiries.
• Provide technical and customer facing backup and assistance to other Mobile Deployment technicians and engineers as needed per management, and work level and assignment.

NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class.

They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Qualifications

Education, Training, and Experience

Education: Bachelor's Degree from an accredited college or university in Computer Science or related field. Requires 2-3 years of related work experience.

PLUS

Knowledge, Skills, and Abilities

Knowledge of Apple Devices (iPhone, iPad, MacBook) and Android devices (Phones and Tablets). Firsthand knowledge Microsoft Intune.

Skill in oral and written communication skills. Excellent interpersonal skills. Ability to effectively build relationships, promotes a collaborative and team environment, and influences others.

Ability to lead, work in, and contribute to a collaborative team environment. Strong ability to problem-solve. Strong ability to analyze. Strong ability to communicate orally and in writing.

Ability to produce meaningful results in a challenging environment. Ability to work independently toward key objectives.

Licenses or Certificates

Possession of a valid driver's license equivalent to a noncommercial class C, Maryland driver's license is required at the time of application.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Mobile Deployment Engineer - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Additional Information

Physical and Environmental Conditions

Occasionally lift 50 pounds, sit, walk or stand for extended periods of time.

Must have own vehicle and a class C driver's license.

This position also requires travel to various locations within the county and may require the use of personal vehicle.

May be required to join an on-call rotation to provide after-hours technical support to users.

Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.