MISSION SUPPORT SPECIALIST (WORKFORCE MANGEMENT)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S.

Border Patrol, Rio Grande Valley Sector, Mission Readiness Operations Division located in Edinburg, TX.

Experience: You qualify for the GS-7 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Proficiency with standard computer tools (i.e.

Microsoft Office Suite) to develop and maintain various electronic files and create staffing reports, word processing documents, PowerPoint presentations, and spreadsheets.

Demonstrated ability to effectively communicate both orally and in writing with all levels of management and employees, and the ability to display well-balanced, accurate judgement.

Ability to provide a consistently high level of customer service and liaison to accommodate the needs of supervisors, managers, and executives in USBP and outside organizations.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements. OR Education Substitution: 1.

One year (or more) of full-time graduate education or a Master's (or higher) degree from an accredited college or university for Mission Support. 2.

A bachelor's degree from an accredited college or university and claim eligibility for superior academic achievement (SAA) based on one of the following: (1) class standing, (2) grade-point average, or (3) honor society membership.

OR Combining Experience and Education: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified and may be computed by first determining the total qualifying experience as a percentage of the experience required for the grade level; then determining the education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 percent to qualify for that grade level.

Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for positions at grades GS-9 and GS-11.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/05/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

This position starts at a salary of $50,460.00 (GS-7, Step 1) to $97,087.00 (GS-11, Step 10). As a Mission Support Specialist (Workforce Management), you will perform office support tasks.

Duties and responsibilities include: Assists in providing direct advice and guidance to USBP sector supervisors and managers nationwide on various policy and procedural aspects of workforce management and administrative programs.

Assist in translating laws, regulations, and policies regarding the Federal Employee Group Life Insurance, Federal Employee Health Benefits, BENEFEDS, Federal Long Term Care, Flexible Spending Accounts and Thrift Savings Plans.

Perform a number of general mission support assistance duties, such as event scheduling, logistical database updating, and assisting higher-graded specialist with various administrative functions.

Performs other duties as assigned.