MISSION SUPPORT SPECIALIST

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, USBP Headquarters, Mission Support Directorate, Human Capital and Training Division (HCT), please see "Duties" section for a list of available duty locations.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting with projects and performing studies and projects to address technical issues and problems characterized by complex, controversial, and sensitive matters that contain interrelated issues in managing the workforce of USBP.

Managing base pay, premium pay, overtime, and leave entitlements and administration.

Generating and maintaining various reports, thereby providing updated information for CBP's internal Table of Organization (TO) tracker and monitoring tickler reports and staffing tables.

Coordinating with the supervisor and staff to ensure receipt of documents and that actions are completed in a timely manner.

Assisting with administrative operations within headquarters, and sector and station field offices. Education Substitution GS-11: A Ph.D.

or an equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. if related.

Combining Education and Experience GS-11: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade level, and may be computed by first determining the total qualifying experience as a percentage of the experience required for the grade level; then determining the education as a percentage of the education required for the grade level; and then adding the two percentages.

The total percentages must equal at least 100 percent to qualify for that grade level.

Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for positions at grade GS-11.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Carrying out projects and performing studies and projects to address substantive technical issues and problems characterized by complex, controversial, and sensitive matters that contain interrelated issues in managing the workforce of USBP.

Implementing policies relating to the sector management policy, procedures, and other matters affecting USBP administrative programs with senior leadership's approval.

Developing and coordinating hiring plans by obtaining input from program officials.

Resolving problems and implementing program improvements as required by developing new and modified workforce management methods, approaches, and procedures for delivering effective services to customers.

Generating and maintaining various reports, thereby providing updated information for CBP's internal Table of Organization (TO) tracker and monitoring tickler reports and staffing tables.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/23/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

This position starts at a salary of $74,678.00 (GS-11, Step 1) to $113,378.00 (GS-12, Step 10) As a Mission Support Specialist, you will plan and carry out a wide variety of administrative, program planning, and workforce and position management activities related to the missions and functions of USBP.

Typical duties include: Performing various and significant types of review and management analysis embracing all areas of administrative activity in support of HCT.

Participating and contributing to management decisions in assigned program areas Applying a wide range of workforce structure and position management concept, laws, policies, practices, and analytical diagnostic methods and techniques to address administrative issues and problems.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Upon selection, the Selectee must be able to work within a U.S.

Border Patrol Facility located in the following locations: Big Bend Sector, TX Blaine Sector, WA Buffalo Sector, NY Del Rio Sector, TX Detroit Sector, MI El Centro Sector, CA El Paso Sector, TX Grand Forks Sector, ND Havre Sector, MT Houlton Sector, ME Laredo Sector, TX Miami Sector, FL New Orleans, LA Rio Grande Valley Sector, TX Ramey Sector, PR San Diego Sector, CA Special Operations Group (SOG), TX Spokane Sector, WA Swanton Sector, VT Tucson Sector, AZ Yuma Sector, AZ Washington, DC Minneapolis, MN Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.