Metro Flex Program Manager

Full Job Description

Learn how Metro connects you with what matters

Metro Transit’s Contracted Services Section within the Mobility Division is hiring a Metro Flex Program Manager to lead contract management of the on-demand microtransit program, Metro Flex.

This Program Manager is responsible for oversight of daily operations of Metro Flex, serving as the first internal point of contact for contract compliance, customer service, program budget, rider communications, reporting, risk/safety, and service delivery.

The ideal candidates for the position will possess proven contract management experience and excellent communication skills, be able to work autonomously, and successfully prioritize and deliver multiple priorities and efforts at a high level.

A typical day is fast-paced with tasks shifting between tactical, operational, and strategic.

The Mobility Division is currently undergoing an expansive, division-wide strategic planning effort to integrate Contracted Services into an easier to use, more efficient model.

The ideal candidate will lead the Metro Flex program to adapt through this effort to continue to deliver what our customers expect while responsibly stewarding public resources.

About Contracted Services and the Community Transportation Services Team:

The Community Transportation Services team helps to deliver Metro Flex, alongside other Flexible Services such as Community Van, Dial-a-Ride Transit (DART), and Community Access Transportation (CAT).

The Metro Flex Program Manager reports to the Community Transportation Services Chief and works closely with staff and leaders in the Mobility Division and beyond to ensure successful operation of the program.

The Metro Flex program works closely with internal partners including Service Development, Marketing, Community Engagement, and Government Relations.

Additionally, this position will work with external community and agency partners.

About Metro Flex:

Metro Flex is an on-demand neighborhood microtransit service, with 10 service areas across 80 square miles of King County. Trips can be booked through mobile app, over the phone, or on a website.

The service is provided by Via (subcontractor). https://kingcounty.gov/en/dept/metro/travel-options/metro-flex

This recruitment will be used to fill 1 Career Service position. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Requirements

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work. Although not a comprehensive list, primary job duties along with other duties as assigned for the Metro Flex Program Manager follow:

Operational Management and Oversight

• Oversee daily operations provided by the Metro Flex contractor.
• Budget oversight, planning, and accountability for the Metro Flex program, including invoice payment.
• Support evaluation and management of agreements/contracts with applicable external agencies, jurisdictions, and/or contractors.
• Coordinate with internal and external stakeholders on service activities and interact with contractors as needed.
• Ensure service is operated in compliance with contract standards and work with contractor to improve performance as necessary.
• Other duties as assigned.

Planning and Strategic Development

• Support short and long-range planning, analysis, reporting for programs and projects.
• Support coordination with internal/external stakeholders to understand the mobility needs in our community, fill gaps in service, and/or enhance the customer experience.
• Develop briefing and decision Memos for upper management regarding Metro Flex.
• Analyze service data and processes to make recommendations for service improvements, expansion, or cancelation if applicable.
• Seek other funding partnerships (jurisdictions or grants) to expand mobility options for customers in our region.
• Other duties as assigned.

Program Management

• Lead, attend, participate and/or contribute to intra-agency work teams, core planning team, implementation teams, individual project teams and committees as appropriate to include preparing content, materials and information graphics for program briefings and updates as needed.
• Represent Metro Flex in a wide range of settings including advisory groups, technical advisory committees, project meetings, and professional conferences and webinars.
• Work collaboratively with a diverse group of individuals from a variety of different positions and backgrounds; be adept at finding win-win solutions, ability to align self, team, and agency goals.
• Demonstrate a commitment to equity, social justice, and sustainability.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

Bachelor's Degree in Transportation Management, Logistics, Planning (Land Use, Urban, Regional, Transportation, Environmental), Business, Public Administration, Economics, Technology or related field and work experience in transportation management, shared mobility, demand management OR any equivalent combination of experience and education which provides the applicant with the skills, knowledge and abilities required to perform the work, including the following:

• Demonstrated knowledge and experience in transportation focused project and program management, implementation, and analysis
• Prior experience supporting program operations
• Demonstrated experience with contract/agreement monitoring and oversight
• Demonstrated comfort and ability in managing multiple projects simultaneously in a fast-paced environment
• Ability to engage productively, collaboratively, and while finding common ground on project teams of all types
• Ability to effectively conduct analysis and present findings to decision-makers
• Excellent writing skills showing ability to effectively develop options analysis and recommendations; and translate and interpret quantitative and technical information to non-technical audiences
• Strong presentation skills, including a proven ability to create and give dynamic presentations through excellent verbal, written, and presentation skills
• Experience working collaboratively and successfully with a diverse group of individuals from a variety of different positions and backgrounds, ideally with various level of local governments and the public
• Excellent interpersonal and communication skills
• Understanding of governmental workings; political savviness
• Expertise with MS Office (Teams, SharePoint, Outlook, Excel, Word, etc.)
• Experience working and interacting with the public; strong customer service skills

Desired Qualifications:

• A Master’s Degree in Transportation Management, Logistics, Planning (Land Use, Urban, Regional, Transportation, Environmental), Business, Public Administration, Economics, Technology or related field and work experience in transportation management, shared mobility, demand management
• Transit agency experience in any of the following programs: Microtransit, Paratransit, Vanpool/Vanshare, or any other contracted programs
• Experience supporting transportation operations or transit service delivery
• Experience conducting field audits or program quality assurance techniques
• Past involvement in reviewing, approving, and tracking payments for services received by contract
• Familiarity with government procurement best practices and standards
• Demonstrated knowledge and experience with a wide range of alternative travel options and concepts, including such things as community-based shuttles and vans, ridesharing and demand response technologies/programs, transportation network companies, and bicycle and pedestrian connectivity
• Experience with databases for reporting and analysis
• King County Metro work experience
• Customer service/interaction experience
• Knowledge and/or experience with non-profits or community agencies

Licensing, Certification, and Other Requirements:

• Valid Washington State Driver's License by date of hire
• Ability to drive in multiple locations around the region
• Ability to occasionally work on weekends and after-hours, as needed

Additional Information

Required Application Materials

1. An online employment application
2. Resume
3. Cover letter
4. Answers to all supplemental questions

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks and/or file review.

Work Location
This is a hybrid position. The main work site for this position is King Street Center, 201 S Jackson St., Seattle, WA 98104.

This team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change.

Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule
The work week is normally 40 hours, Monday through Friday. Alternative work schedules may be possible. This position is exempt from the provisions of the Fair Labor Standards Act, and therefore is not eligible for overtime pay.

Union Membership: PROTEC 17

Job Code: 241804

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Sianna Weicuss, sweicuss@kingcounty.gov

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.