Mental Health Professional I / 988 Call Center (Charleston)

Full Job Description

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community.

We are seeking a Mental Health Professional who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness.

If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Charleston Dorchester Mental Health Center, 2125 Charlie Hall Blvd, Charleston, SC 29414.

Under the team leader, this clinician will be responsible for following answering incoming crisis calls and providing telephonic crisis intervention services, screening and consultation in a culturally competent manner for the 988 Lifeline.

Responsibilities for the 988 Mental Health Professional:

• Provide a quality response in a culturally competent manner to callers of the 988 Lifeline.
• Identify concerns with mental illness, developmental disabilities and/or substance use and refers to the appropriate resources. Utilize assessment information and community resources to provide information and/or linkage and referral to services.
• Knowledgeable of and accountable for documentation expectation.
• Demonstrate recognition of the importance of collaboration and teamwork within the Center and the community.
• Operate in an efficient and organized manner.
• Retain overall responsibility for meeting Quality Assurance standards.
• Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations and all Federal and State laws as well as attend all trainings classified as mandatory by Federal and State regulations.

Requirements

• A master’s degree in guidance, counseling, the social sciences or a related field.

Additional Requirements

• This is an essential position and may require some afterhours work to help fill in when staff are out and/or position could be designed for after hours or weekends.

• The employee is required to have a serviceable personal vehicle and a valid SC driver's license.

In order to be credentialed for core services as a Mental Health Professional at the SC Office of Mental Health, applicants must provide evidence of clinical experience providing direct patient care.

This experience may be documented as a practicum or internship during graduate program, or post-graduate clinical experience.

Please be sure to provide specific clinical activities on your application and/or resume.




Qualifications

• A Master’s or Doctorate degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling or other behavioral discipline deemed equivalent by SCOMH.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Information

Post hire, employees must:
• Have the ability multitask and work as a team in a call center which may include triaging, deescalating, and collaborating with LE/EMS/Mobile Crisis.
• Able to make suggestions with management to improve communication, collaboration, and procedures in support of the emergency services continuum of care.
Available Shifts:
Sunday - Wednesday
Sunday - 8:30 am - 6 pm
Monday - Wednesday 1:30 pm - 10:30 pm



The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.