Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This position is located at McDonald Army Health Center in Fort Eustis, Virginia.

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Recruitment Incentive may be authorized. Relocation Incentive may be authorized. Student Loan Repayment may be authorized. Advanced Leave Accrual may be authorized. Advanced In-hire may be authorized.

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes receiving patients in person or telephonically, entering patient data into an automated system and scheduling patient appointments.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

(Note: You must attach a copy of your Transcript).

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. (Note: You must attach a copy of your Transcript). Proficiency Required: This position requires a qualified typist.

A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Major Duties:

• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Schedule appropriate patient appointments.
• Enter, manipulate and/or retrieve information and data from automated systems as appropriate to the area assigned.
• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities.
• Type routine correspondence, progress reports, medical statements, memoranda and statistical reports using various automation systems and programs.