Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This is a Direct Hire Solicitation This position is located at Lackland, Air Force Base in Texas.

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year specialized experience which includes scheduling patient and/or coordinating provider appointments; utilizing office automation software to enter or retrieve data; and performing receptionist duties.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Major Duties:

• Coordinate patient scheduling activities of the medical facility to ensure a smooth flow of the daily services.
• Perform maintenance of medical records and review maintenance of medical records to ensure they are maintained in accordance with Medical Treatment Facility regulations/instructions and other established guidelines.
• Answer questions and assist patients and visitors that cannot be satisfied by less experienced employees.
• Receive incoming and outgoing telephone, intercom, electronic, and voicemail messages.
• Use multiple office automation software with varied functions to produce a wide range of documents, formats, etc.
• Organize patient records to research records, extract medical information, and review records for completeness, accuracy, and consistency with medical facility requirements.