Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This position is with the Defense Health Agency; Defense Health Network East.

At Blanchfield Army Community Hospital Directorate of Medicine; Family Medicine at Fort Campbell, Kentucky.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing the full range of receptionist, recordkeeping, and miscellaneous clerical duties within a medical treatment facility such as: receiving patients, scheduling appointments, and maintaining medical records.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Major Duties:

• Serve as the initial point of contact to greet and receive patients.
• Perform the full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory setting.
• Maintain all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
• Coordinate and/or schedules patient appointments with other clinics or specialties.